U.S. Bankruptcy Court - District of CT
Plan Sponsor Support, Manager Remote
U.S. Bankruptcy Court - District of CT, Hartford, Connecticut, us, 06112
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary Oversees the day‑to‑day management and leadership of the plan document drafting team approximately 13 employees. Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high‑quality client experience within the department while maintaining regulatory compliance.
What you will do
Direct support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.
Develop processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.
Assist with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
Analyze customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.
Serve as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
Collaborate with cross‑functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
Ensure compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.
Administer regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data‑driven recommendations for enhancements and process optimization.
Stay informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver excellent support services.
Position is remote, and candidates may reside in any US location.
Required Qualifications
Minimum 5 years’ experience in plan setup, benefits administration, account management, operations, and/or enrollment.
Health insurance or TPA experience.
Proven leadership experience leading a team.
Strong cross collaboration and communication skills.
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adept at business intelligence.
Adept at problem solving and decision‑making skills.
Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others) skills.
Education Post‑secondary/high school education or specialized training, relevant professional work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
$54,300.00 - $159,120.00 (base salary; actual offer depends on experience, education, geography, and other factors. Eligible for bonus, commission, or short‑term incentive program.)
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary Oversees the day‑to‑day management and leadership of the plan document drafting team approximately 13 employees. Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high‑quality client experience within the department while maintaining regulatory compliance.
What you will do
Direct support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.
Develop processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.
Assist with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
Analyze customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.
Serve as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
Collaborate with cross‑functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
Ensure compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.
Administer regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data‑driven recommendations for enhancements and process optimization.
Stay informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver excellent support services.
Position is remote, and candidates may reside in any US location.
Required Qualifications
Minimum 5 years’ experience in plan setup, benefits administration, account management, operations, and/or enrollment.
Health insurance or TPA experience.
Proven leadership experience leading a team.
Strong cross collaboration and communication skills.
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adept at business intelligence.
Adept at problem solving and decision‑making skills.
Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others) skills.
Education Post‑secondary/high school education or specialized training, relevant professional work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
$54,300.00 - $159,120.00 (base salary; actual offer depends on experience, education, geography, and other factors. Eligible for bonus, commission, or short‑term incentive program.)
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr