Great Day Improvements
Title:
Inside Sales Consultant (Client Experience Advisor)
Company:
Great Day Improvements
Overview Patio Enclosures, a division of Great Day Improvements, specializes in custom sunrooms, screen rooms, and enclosed patios. As a Client Experience Advisor, you will drive sales and ensure customer satisfaction throughout the project lifecycle.
Responsibilities
Re-engage with sales leads that did not convert the first time (“rehash” leads)
Save and retain cancelled sales orders
Provide an exceptional client experience from initial contact through project completion
Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
Collaborate with sales, operations, and installation teams to support client needs and project timelines
Maintain accurate records of client interactions and sales activities in the CRM system
Meet and exceed sales conversion and retention goals while delivering exceptional customer service
Qualifications
2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
Strong communication, negotiation, and problem‑solving skills
Ability to manage multiple client interactions in a fast‑paced environment
Tech‑savvy with experience using CRM tools and Microsoft Office Suite
Self‑motivated and results‑driven, with a passion for creating excellent customer experiences
Ability to work in a hybrid schedule (mix of in‑office and remote work)
Pay $25.00 per hour plus commission.
Location Hybrid – Richmond, VA.
Benefits
Competitive base salary plus commission
Hybrid work flexibility
Comprehensive benefits package including health, dental, and vision coverage
Paid time off and holidays
Opportunities for growth within a trusted and well‑established brand
GDI is an Equal Employment Opportunity Employer.
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Inside Sales Consultant (Client Experience Advisor)
Company:
Great Day Improvements
Overview Patio Enclosures, a division of Great Day Improvements, specializes in custom sunrooms, screen rooms, and enclosed patios. As a Client Experience Advisor, you will drive sales and ensure customer satisfaction throughout the project lifecycle.
Responsibilities
Re-engage with sales leads that did not convert the first time (“rehash” leads)
Save and retain cancelled sales orders
Provide an exceptional client experience from initial contact through project completion
Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
Collaborate with sales, operations, and installation teams to support client needs and project timelines
Maintain accurate records of client interactions and sales activities in the CRM system
Meet and exceed sales conversion and retention goals while delivering exceptional customer service
Qualifications
2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
Strong communication, negotiation, and problem‑solving skills
Ability to manage multiple client interactions in a fast‑paced environment
Tech‑savvy with experience using CRM tools and Microsoft Office Suite
Self‑motivated and results‑driven, with a passion for creating excellent customer experiences
Ability to work in a hybrid schedule (mix of in‑office and remote work)
Pay $25.00 per hour plus commission.
Location Hybrid – Richmond, VA.
Benefits
Competitive base salary plus commission
Hybrid work flexibility
Comprehensive benefits package including health, dental, and vision coverage
Paid time off and holidays
Opportunities for growth within a trusted and well‑established brand
GDI is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr