Leap Brands
Director of Operations - Quick Service Restaurant
Leap Brands, Mcallen, Texas, United States, 78501
Director of Operations - Quick Service Restaurant
The Director of Operations is responsible for leading the operational success of franchise and/or company-owned units within an assigned territory. This role is highly focused on
building strong franchise relationships, driving operational consistency, improving unit-level profitability, and supporting strategic growth initiatives . The ideal candidate is a results-driven leader with deep multi‑unit restaurant experience and a proven ability to influence and inspire operators.
Key Responsibilities:
Oversee day-to-day operational performance of all restaurants in assigned region.
Ensure adherence to brand standards, food safety protocols, and guest experience metrics.
Conduct regular business reviews and store visits to assess operations and recommend improvements.
Serve as primary liaison for franchise owners and operators, providing coaching, resources, and tools to help them achieve operational and financial targets.
Support new franchise openings, including training, onboarding, and market launch execution.
Build strong, trust-based relationships with franchise partners to foster collaboration and alignment with brand goals.
Monitor P&L statements, identify opportunities to increase sales and profitability, and implement solutions in partnership with franchisees and managers.
Support pricing strategies, cost control initiatives, labor optimization, and inventory management.
Mentor and develop field operations team members (e.g., Area Coaches, Training Managers).
Provide guidance on leadership development and succession planning for franchisee teams.
Partner with leadership to execute market expansion strategies, remodels, and new unit openings.
Identify operational best practices and standardize them across the franchise network.
Collaborate cross-functionally with Marketing, Supply Chain, Training, and Development teams to drive brand success.
Qualifications:
7+ years of progressive multi-unit leadership experience in the QSR, fast-casual, or franchise restaurant industry.
Strong background in franchise operations management, preferably supporting multiple owners across a region or national territory.
Proven success in improving sales, profitability, and operational execution at scale.
Exceptional relationship-building, coaching, and influencing skills.
Solid understanding of restaurant P&L, KPIs, and financial drivers.
Experience supporting large-scale openings, market launches, and growth initiatives.
Ability to travel.
Bachelor’s degree in Business, Hospitality, or related field preferred.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomake hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Chronic or other (the full list continues with the same format of individual bullet items)
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
building strong franchise relationships, driving operational consistency, improving unit-level profitability, and supporting strategic growth initiatives . The ideal candidate is a results-driven leader with deep multi‑unit restaurant experience and a proven ability to influence and inspire operators.
Key Responsibilities:
Oversee day-to-day operational performance of all restaurants in assigned region.
Ensure adherence to brand standards, food safety protocols, and guest experience metrics.
Conduct regular business reviews and store visits to assess operations and recommend improvements.
Serve as primary liaison for franchise owners and operators, providing coaching, resources, and tools to help them achieve operational and financial targets.
Support new franchise openings, including training, onboarding, and market launch execution.
Build strong, trust-based relationships with franchise partners to foster collaboration and alignment with brand goals.
Monitor P&L statements, identify opportunities to increase sales and profitability, and implement solutions in partnership with franchisees and managers.
Support pricing strategies, cost control initiatives, labor optimization, and inventory management.
Mentor and develop field operations team members (e.g., Area Coaches, Training Managers).
Provide guidance on leadership development and succession planning for franchisee teams.
Partner with leadership to execute market expansion strategies, remodels, and new unit openings.
Identify operational best practices and standardize them across the franchise network.
Collaborate cross-functionally with Marketing, Supply Chain, Training, and Development teams to drive brand success.
Qualifications:
7+ years of progressive multi-unit leadership experience in the QSR, fast-casual, or franchise restaurant industry.
Strong background in franchise operations management, preferably supporting multiple owners across a region or national territory.
Proven success in improving sales, profitability, and operational execution at scale.
Exceptional relationship-building, coaching, and influencing skills.
Solid understanding of restaurant P&L, KPIs, and financial drivers.
Experience supporting large-scale openings, market launches, and growth initiatives.
Ability to travel.
Bachelor’s degree in Business, Hospitality, or related field preferred.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomake hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Chronic or other (the full list continues with the same format of individual bullet items)
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr