Tier1usa
Compensation $62,000.00 - $75,000.00/year
Job Description
LIVunLtd is looking for a Guest Experience Manager to join our growing team in New York, New York.
As the Guest Experience Manager you will work at one of LIVunLtd’s luxury commercial buildings to oversee and manage all concierge services for guests and clientele. The Guest Experience Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Guest Experience Manager, you will serve as the main point of contact for all things related to concierge requests and will serve as a liaison between guests, clients, and internal operations, striving to anticipate needs, resolve issues promptly, and elevate overall guest satisfaction.
Pool knowledge, although not required, is definitely a bonus!
ESSENTIAL RESPONSIBILITIES Daily Operations & Concierge Services
Lead daily visitor-facing operations with a focus on customer service, organization, and efficiency ensuring visitors are attended to pleasantly, professionally, and promptly.
Interact with the public in a positive and enthusiastic manner, modeling exemplary service standards.
Communicate with a variety of visitors with diverse interests and abilities to ensure a positive retail experience.
Support customer service in resolving visitor concerns and complaints in person, by phone, and via email.
Take strategies developed by senior leadership and execute them at the operational level and provide feedback for continuous improvement.
Execution of Gift With Purchase and other marketing campaigns.
Daily communication and interactions with 90+ retailers.
Liaison, survey, and feedback coordination between the management and the tenants
Capture retail trends, patterns, and sales and provide a comparison analysis with the historical data.
Maintain, process, and respond to all google, yelp, tripadvisor reviews.
Fitness + Group Fitness Programs Create and distribute a monthly calendar of classes and activities related to the property.
Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.
Events, Promotion, Sales, and Networking
Work with off-site Creative Team to coordinate events on property.
Ensure LIV-approved promotional materials are on display on property.
Attend periodic on-site parties and functions.
Reconcile and submit invoices for all purchases and expenses.
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
Operations + Facility Management
Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols.
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
Training, educating, monitoring, and coaching on-site staff on all facility procedures.
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
NOTE The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.
COMPENSATION The Guest Experience Manager position with LIVunLtd pays a range from $60,000-$75,000per annum. Being the third party nature of LIVunLtd, salaries are dependent on the location of the position.
Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number
United States +1
United Kingdom +44
Afghanistan +93
Albania +355
Algeria +213
American Samoa +1
Andorra +376
Angola +244
Anguilla +1
Antigua & Barbuda +1
Argentina +54
Armenia +374
Aruba +297
Ascension Island +247
Australia +61
Austria +43
Azerbaijan +994
Bahamas +1
Bahrain +973
Bangladesh +880
Barbados +1
Belarus +375
Belgium +32
Belize +501
Benin +229
Bermuda +1
Bhutan +975
Bolivia +591
Bosnia & Herzegovina +387
Botswana +267
Brazil +55
British Indian Ocean Territory +246
British Virgin Islands +1
Bulgaria +359
Burkina Faso +226
Burundi +257
Cambodia +855
Cameroon +237
Canada +1
Cape Verde +238
Caribbean Netherlands +599
Cayman Islands +1
Central African Republic +236
Chad +235
Chile +56
China +86
Christmas Island +61
Cocos (Keeling) Islands +61
Colombia +57
Comoros +269
Congo - Brazzaville +242
Congo - Kinshasa +243
Cook Islands +682
Costa Rica +506
Côte d’Ivoire +225
Croatia +385
Cuba +53
Curaçao +599
Cyprus +357
Czech Republic +420
Denmark +45
Djibouti +253
Dominica +1
Dominican Republic +1
Ecuador +593
Egypt +20
El Salvador +503
Equatorial Guinea +240
Eritrea +291
Estonia +372
Eswatini +268
Ethiopia +251
Falkland Islands +500
oe Islands +298
Fiji +679
Finland +358
France +33
French Guiana +594
French Polynesia +689
Gabon +241
Gambia +220
Georgia +995
Germany +49
Ghana +233
Gibraltar +350
Greece +30
Greenland +299
Grenada +1
Guadeloupe +590
Guam +1
Guatemala +502
Guernsey +44
Guinea +224
Guinea-Bissau +245
Guyana +592
Haiti +509
Honduras +504
Hong Kong +852
Hungary +36
Iceland +354
India +91
Indonesia +62
Iran +98
Iraq +964
Ireland +353
Isle of Man +44
Israel +972
Italy +39
Jamaica +1
Japan +81
Jersey +44
Jordan +962
Kazakhstan +7
Kenya +254
Kiribati +686
Kosovo +383
Kuwait +965
Kyrgyzstan +996
Laos +856
Latvia +371
Lebanon +961
Lesotho +266
Liberia +231
Libya +218
Liechtenstein +423
Lithuania +370
Luxembourg +352
Macau +853
Madagascar +261
Malawi +265
Malaysia +60
Maldives +960
Mali +223
Malta +356
Marshall Islands +692
Martinique +596
Mauritania +222
Mauritius +230
Mayotte +262
Mexico +52
Micronesia +691
Moldova +373
Monaco +377
Mongolia +976
Montenegro +382
Montserrat +1
Morocco +212
Mozambique +258
Myanmar (Burma) +95
Namibia +264
Nauru +674
Nepal +977
Netherlands +31
New Caledonia +687
New Zealand +64
Nicaragua +505
Niger +227
Nigeria +234
Niue +683
Norfolk Island +672
North Korea +850
North Macedonia +389
Northern Mariana Islands +1
Norway +47
Oman +968
Pakistan +92
Palau +680
Palestine +970
Panama +507
Papua New Guinea +675
Paraguay +595
Peru +51
Philippines +63
Poland +48
Portugal +351
Puerto Rico +1
Qatar +974
Réunion +262
Romania +40
Russia +7
Rwanda +250
Samoa +685
San Marino +378
São Tomé & Príncipe +239
Saudi Arabia +966
Senegal +221
Serbia +381
Seychelles +248
Sierra Leone +232
Singapore +65
Sint Maarten +1
Slovakia +421
Slovenia +386
Solomon Islands +677
Somalia +252
South Africa +27
South Korea +82
South Sudan +211
Spain +34
Sri Lanka +94
St Barthélemy +590
St Helena +290
St Kitts & Nevis +1
St Lucia +1
St Martin +590
St Pierre & Miquelon +508
St Vincent & Grenadines +1
Sudan +249
Suriname +597
Svalbard & Jan Mayen +47
Sweden +46
Switzerland +41
Syrian Arab Republic +963
Taiwan +886
Tajikistan +992
Tanzania +255
Thailand +66
Timor-Leste +670
Togo +228
Tokelau +690
Tonga +676
Trinidad & Tobago +1
Tunisia +216
Turkey +90
Turkmenistan +993
Turks & Caicos Islands +1
Tuvalu +688
Uganda +256
Ukraine +380
United Arab Emirates +971
United Kingdom +44
United States +1
Uruguay +598
US Virgin Islands +1
Uzbekistan +998
Vanuatu +678
Vatican City +39
Venezuela +58
Vietnam +84
Wallis & Futuna +681
Western Sahara +212
Yemen +967
Zambia +260
Zimbabwe +263
Åland Islands +358
By checking this box, I agree to receive texts from Fountain sent on behalf of LIVunLtd regarding my application process, retainment, or future opportunities. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt‑out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application process, retainment, or future opportunities. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service .
#J-18808-Ljbffr
Job Description
LIVunLtd is looking for a Guest Experience Manager to join our growing team in New York, New York.
As the Guest Experience Manager you will work at one of LIVunLtd’s luxury commercial buildings to oversee and manage all concierge services for guests and clientele. The Guest Experience Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Guest Experience Manager, you will serve as the main point of contact for all things related to concierge requests and will serve as a liaison between guests, clients, and internal operations, striving to anticipate needs, resolve issues promptly, and elevate overall guest satisfaction.
Pool knowledge, although not required, is definitely a bonus!
ESSENTIAL RESPONSIBILITIES Daily Operations & Concierge Services
Lead daily visitor-facing operations with a focus on customer service, organization, and efficiency ensuring visitors are attended to pleasantly, professionally, and promptly.
Interact with the public in a positive and enthusiastic manner, modeling exemplary service standards.
Communicate with a variety of visitors with diverse interests and abilities to ensure a positive retail experience.
Support customer service in resolving visitor concerns and complaints in person, by phone, and via email.
Take strategies developed by senior leadership and execute them at the operational level and provide feedback for continuous improvement.
Execution of Gift With Purchase and other marketing campaigns.
Daily communication and interactions with 90+ retailers.
Liaison, survey, and feedback coordination between the management and the tenants
Capture retail trends, patterns, and sales and provide a comparison analysis with the historical data.
Maintain, process, and respond to all google, yelp, tripadvisor reviews.
Fitness + Group Fitness Programs Create and distribute a monthly calendar of classes and activities related to the property.
Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.
Events, Promotion, Sales, and Networking
Work with off-site Creative Team to coordinate events on property.
Ensure LIV-approved promotional materials are on display on property.
Attend periodic on-site parties and functions.
Reconcile and submit invoices for all purchases and expenses.
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
Operations + Facility Management
Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols.
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
Training, educating, monitoring, and coaching on-site staff on all facility procedures.
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
NOTE The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.
COMPENSATION The Guest Experience Manager position with LIVunLtd pays a range from $60,000-$75,000per annum. Being the third party nature of LIVunLtd, salaries are dependent on the location of the position.
Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number
United States +1
United Kingdom +44
Afghanistan +93
Albania +355
Algeria +213
American Samoa +1
Andorra +376
Angola +244
Anguilla +1
Antigua & Barbuda +1
Argentina +54
Armenia +374
Aruba +297
Ascension Island +247
Australia +61
Austria +43
Azerbaijan +994
Bahamas +1
Bahrain +973
Bangladesh +880
Barbados +1
Belarus +375
Belgium +32
Belize +501
Benin +229
Bermuda +1
Bhutan +975
Bolivia +591
Bosnia & Herzegovina +387
Botswana +267
Brazil +55
British Indian Ocean Territory +246
British Virgin Islands +1
Bulgaria +359
Burkina Faso +226
Burundi +257
Cambodia +855
Cameroon +237
Canada +1
Cape Verde +238
Caribbean Netherlands +599
Cayman Islands +1
Central African Republic +236
Chad +235
Chile +56
China +86
Christmas Island +61
Cocos (Keeling) Islands +61
Colombia +57
Comoros +269
Congo - Brazzaville +242
Congo - Kinshasa +243
Cook Islands +682
Costa Rica +506
Côte d’Ivoire +225
Croatia +385
Cuba +53
Curaçao +599
Cyprus +357
Czech Republic +420
Denmark +45
Djibouti +253
Dominica +1
Dominican Republic +1
Ecuador +593
Egypt +20
El Salvador +503
Equatorial Guinea +240
Eritrea +291
Estonia +372
Eswatini +268
Ethiopia +251
Falkland Islands +500
oe Islands +298
Fiji +679
Finland +358
France +33
French Guiana +594
French Polynesia +689
Gabon +241
Gambia +220
Georgia +995
Germany +49
Ghana +233
Gibraltar +350
Greece +30
Greenland +299
Grenada +1
Guadeloupe +590
Guam +1
Guatemala +502
Guernsey +44
Guinea +224
Guinea-Bissau +245
Guyana +592
Haiti +509
Honduras +504
Hong Kong +852
Hungary +36
Iceland +354
India +91
Indonesia +62
Iran +98
Iraq +964
Ireland +353
Isle of Man +44
Israel +972
Italy +39
Jamaica +1
Japan +81
Jersey +44
Jordan +962
Kazakhstan +7
Kenya +254
Kiribati +686
Kosovo +383
Kuwait +965
Kyrgyzstan +996
Laos +856
Latvia +371
Lebanon +961
Lesotho +266
Liberia +231
Libya +218
Liechtenstein +423
Lithuania +370
Luxembourg +352
Macau +853
Madagascar +261
Malawi +265
Malaysia +60
Maldives +960
Mali +223
Malta +356
Marshall Islands +692
Martinique +596
Mauritania +222
Mauritius +230
Mayotte +262
Mexico +52
Micronesia +691
Moldova +373
Monaco +377
Mongolia +976
Montenegro +382
Montserrat +1
Morocco +212
Mozambique +258
Myanmar (Burma) +95
Namibia +264
Nauru +674
Nepal +977
Netherlands +31
New Caledonia +687
New Zealand +64
Nicaragua +505
Niger +227
Nigeria +234
Niue +683
Norfolk Island +672
North Korea +850
North Macedonia +389
Northern Mariana Islands +1
Norway +47
Oman +968
Pakistan +92
Palau +680
Palestine +970
Panama +507
Papua New Guinea +675
Paraguay +595
Peru +51
Philippines +63
Poland +48
Portugal +351
Puerto Rico +1
Qatar +974
Réunion +262
Romania +40
Russia +7
Rwanda +250
Samoa +685
San Marino +378
São Tomé & Príncipe +239
Saudi Arabia +966
Senegal +221
Serbia +381
Seychelles +248
Sierra Leone +232
Singapore +65
Sint Maarten +1
Slovakia +421
Slovenia +386
Solomon Islands +677
Somalia +252
South Africa +27
South Korea +82
South Sudan +211
Spain +34
Sri Lanka +94
St Barthélemy +590
St Helena +290
St Kitts & Nevis +1
St Lucia +1
St Martin +590
St Pierre & Miquelon +508
St Vincent & Grenadines +1
Sudan +249
Suriname +597
Svalbard & Jan Mayen +47
Sweden +46
Switzerland +41
Syrian Arab Republic +963
Taiwan +886
Tajikistan +992
Tanzania +255
Thailand +66
Timor-Leste +670
Togo +228
Tokelau +690
Tonga +676
Trinidad & Tobago +1
Tunisia +216
Turkey +90
Turkmenistan +993
Turks & Caicos Islands +1
Tuvalu +688
Uganda +256
Ukraine +380
United Arab Emirates +971
United Kingdom +44
United States +1
Uruguay +598
US Virgin Islands +1
Uzbekistan +998
Vanuatu +678
Vatican City +39
Venezuela +58
Vietnam +84
Wallis & Futuna +681
Western Sahara +212
Yemen +967
Zambia +260
Zimbabwe +263
Åland Islands +358
By checking this box, I agree to receive texts from Fountain sent on behalf of LIVunLtd regarding my application process, retainment, or future opportunities. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt‑out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application process, retainment, or future opportunities. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service .
#J-18808-Ljbffr