IHG Hotels & Resorts
Assistant Mgr Front Office (193502)
IHG Hotels & Resorts, Nashville, Tennessee, United States, 37247
Assistant Mgr Front Office (193502)
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IHG Hotels & Resorts
Join the Assistant Front Office Manager role at IHG Hotels & Resorts. This position supports front office operations and manages daily activities.
Responsibilities
Assist in managing day‑to‑day activities of the Front Office staff and schedule employees to ensure proper coverage.
Recommend and initiate salary, disciplinary, or other staffing/human resources–related actions in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security, cash‑handling procedures, and service standards. Provide the tools and equipment needed for their job.
Ensure guests receive prompt, professional attention and personal recognition. Greet guests upon arrival, respond appropriately to complaints, and implement service recovery gestures to ensure total guest satisfaction.
Schedule and conduct routine inspections of front office and public areas to ensure a high appearance. Assist in creating and implementing action plans to correct deficiencies.
Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
Assist in maintaining procedures for securing monies, credit, and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
Train staff on PBX operations during emergency or crisis situations.
Promote teamwork through daily communication and coordination with other departments (Accounting, Revenue Management, Sales & Marketing, Catering, Food and Beverage, Housekeeping, Maintenance).
Interact with outside contacts: guests, regulatory agencies, professional organizations, community groups, local media.
Serve as manager on duty as required.
Perform other duties during peak periods.
Accountability The assistant manager is the second‑in‑command of Front Office operations in a large, full‑service, luxury resort or flagship hotel, supervising front desk agents, bell‑persons, doorpersons, reservationists, concierge representatives, PBX staff, and related positions.
Qualifications and Requirements
Bachelor’s degree in Hotel Management, Business Administration, or related field, plus two years of front‑office/guest‑services experience, including supervisory experience (or equivalent education and experience).
Fluent English; other languages preferred.
Physical Requirements
Frequently standing at the desk and front office areas.
Carrying or lifting items up to 50 pounds.
Using a keyboard to operate property management and reservation systems.
Communication skills: interacting frequently with guests, employees, and third parties to reflect highly on the hotel, brand, and company.
Reading and writing: completing paperwork, management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills: basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
May be required to work nights, weekends, and/or holidays.
Compensation and Benefits The hourly pay range for this role is $26.00 to $28.00.
We offer a comprehensive benefits package: paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
Important Information
The salary range listed is the lowest to highest pay scale we believe we would pay for this role at the time of posting; it may be modified in the future. Pay position within the range is based on education, qualifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business needs.
No amount of pay is considered wages or compensation until earned, vested, and determinable.
If you require reasonable accommodation during the application process, please see our portal.
IHG does not accept applications or CVs from staffing or recruiting agencies. Please see our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please see the applicable benefits.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x.
Get notified about new Assistant Front Office Manager jobs in Nashville, TN.
#J-18808-Ljbffr
at
IHG Hotels & Resorts
Join the Assistant Front Office Manager role at IHG Hotels & Resorts. This position supports front office operations and manages daily activities.
Responsibilities
Assist in managing day‑to‑day activities of the Front Office staff and schedule employees to ensure proper coverage.
Recommend and initiate salary, disciplinary, or other staffing/human resources–related actions in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security, cash‑handling procedures, and service standards. Provide the tools and equipment needed for their job.
Ensure guests receive prompt, professional attention and personal recognition. Greet guests upon arrival, respond appropriately to complaints, and implement service recovery gestures to ensure total guest satisfaction.
Schedule and conduct routine inspections of front office and public areas to ensure a high appearance. Assist in creating and implementing action plans to correct deficiencies.
Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
Assist in maintaining procedures for securing monies, credit, and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
Train staff on PBX operations during emergency or crisis situations.
Promote teamwork through daily communication and coordination with other departments (Accounting, Revenue Management, Sales & Marketing, Catering, Food and Beverage, Housekeeping, Maintenance).
Interact with outside contacts: guests, regulatory agencies, professional organizations, community groups, local media.
Serve as manager on duty as required.
Perform other duties during peak periods.
Accountability The assistant manager is the second‑in‑command of Front Office operations in a large, full‑service, luxury resort or flagship hotel, supervising front desk agents, bell‑persons, doorpersons, reservationists, concierge representatives, PBX staff, and related positions.
Qualifications and Requirements
Bachelor’s degree in Hotel Management, Business Administration, or related field, plus two years of front‑office/guest‑services experience, including supervisory experience (or equivalent education and experience).
Fluent English; other languages preferred.
Physical Requirements
Frequently standing at the desk and front office areas.
Carrying or lifting items up to 50 pounds.
Using a keyboard to operate property management and reservation systems.
Communication skills: interacting frequently with guests, employees, and third parties to reflect highly on the hotel, brand, and company.
Reading and writing: completing paperwork, management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills: basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
May be required to work nights, weekends, and/or holidays.
Compensation and Benefits The hourly pay range for this role is $26.00 to $28.00.
We offer a comprehensive benefits package: paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
Important Information
The salary range listed is the lowest to highest pay scale we believe we would pay for this role at the time of posting; it may be modified in the future. Pay position within the range is based on education, qualifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business needs.
No amount of pay is considered wages or compensation until earned, vested, and determinable.
If you require reasonable accommodation during the application process, please see our portal.
IHG does not accept applications or CVs from staffing or recruiting agencies. Please see our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please see the applicable benefits.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x.
Get notified about new Assistant Front Office Manager jobs in Nashville, TN.
#J-18808-Ljbffr