AmFirst
Overview
Join to apply for the
Call Center Representative
role at
AmFirst . Responsibilities
Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary. Responsible for maintaining records in the core systems and managing the processing of electronic forms. Provide assistance with card services, transfers, loan payments, and all account maintenance tasks. Identifies cross-sell opportunities and cross-sells services to members. Performs other job related duties required or assigned. Qualifications
Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation, with confidentiality and discretion. Other Skills: Good listening and telephone skills. Ability to navigate through multiple computer systems. Operate a 10-key calculator, a computer keyboard, and multiple computer screens. Make decisions with minimum information. Physical Requirements: Light lifting required. Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
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Join to apply for the
Call Center Representative
role at
AmFirst . Responsibilities
Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary. Responsible for maintaining records in the core systems and managing the processing of electronic forms. Provide assistance with card services, transfers, loan payments, and all account maintenance tasks. Identifies cross-sell opportunities and cross-sells services to members. Performs other job related duties required or assigned. Qualifications
Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation, with confidentiality and discretion. Other Skills: Good listening and telephone skills. Ability to navigate through multiple computer systems. Operate a 10-key calculator, a computer keyboard, and multiple computer screens. Make decisions with minimum information. Physical Requirements: Light lifting required. Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
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