Sears
Remote Call Center Sales Representative (Texas & Florida)
Sears, San Antonio, Texas, United States, 78208
Remote Call Center Sales Representative (Texas & Florida)
Join to apply for the
Remote Call Center Sales Representative (Texas & Florida)
role at
Sears
As a Telephone Sales Representative you will sell high value products, such as appliance maintenance agreements, to customers of Sears and other clients. If you bring the influencing skills and motivation to excel, passionate customer focus, and integrity in all you do, we'll provide training, a fun and engaging environment, and outstanding compensation potential for your success. Apply today!
Responsibilities
Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
Contacts and engages decision-makers, and applies skills in the area of communication, customer service and problem solving
Delivers a sales presentation that is partially scripted, using ad‑libs as needed, and adapts to change quickly
Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
Stresses features and benefits of the Protection Agreement
Fields questions and overcomes specific objections raised by customer
Corrects customer information on record when appropriate
Closes the sale and is respectful of the customer's rights
Mails proposals and literature when requested
Follows through and calls back per commitments
Works with other team members to provide the highest level of customer service and meet team goals
Complies with and adheres to selling policies, procedures and Company ethics
Completes leads, sales processing and recording
Performs other duties as assigned
Required Skills
Ability to complete internal documentation
Ability to present information to and communicate with customers and Associates
Ability to add, subtract, multiply and divide units of measure
Ability to apply reasoning and comprehension to carry out simple written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations, and occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized situations
Ability to perceive and demonstrate good intuition
Ability to be assertive, self‑motivated and possess drive
Ability to communicate in spoken and written English well enough to be understood by supervisors, co‑workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC's compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
Preferred Skills
Sales experience in person or over the phone
Job Requirements
High school diploma or equivalent
Less than one year of related experience
18 years of age or older
Compensation $14.00 hourly; Performance Range Plan (P), Base plus commission (C); California Commission Associates (both C & D); paid hourly rate and may earn commissions and incentives.
EEO/EOE Statement Equal Opportunity Employer / Disability / Vet.
Location Remote (style: Remote, Call Center)
Business Transformco Home Services – Service Contracts
Job Function Call Center
Employment Category Regular, Full‑time
Work In State Texas
Travel Requirements None
Years of Experience 0 – 1 Years Experience
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Remote Call Center Sales Representative (Texas & Florida)
role at
Sears
As a Telephone Sales Representative you will sell high value products, such as appliance maintenance agreements, to customers of Sears and other clients. If you bring the influencing skills and motivation to excel, passionate customer focus, and integrity in all you do, we'll provide training, a fun and engaging environment, and outstanding compensation potential for your success. Apply today!
Responsibilities
Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
Contacts and engages decision-makers, and applies skills in the area of communication, customer service and problem solving
Delivers a sales presentation that is partially scripted, using ad‑libs as needed, and adapts to change quickly
Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
Stresses features and benefits of the Protection Agreement
Fields questions and overcomes specific objections raised by customer
Corrects customer information on record when appropriate
Closes the sale and is respectful of the customer's rights
Mails proposals and literature when requested
Follows through and calls back per commitments
Works with other team members to provide the highest level of customer service and meet team goals
Complies with and adheres to selling policies, procedures and Company ethics
Completes leads, sales processing and recording
Performs other duties as assigned
Required Skills
Ability to complete internal documentation
Ability to present information to and communicate with customers and Associates
Ability to add, subtract, multiply and divide units of measure
Ability to apply reasoning and comprehension to carry out simple written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations, and occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized situations
Ability to perceive and demonstrate good intuition
Ability to be assertive, self‑motivated and possess drive
Ability to communicate in spoken and written English well enough to be understood by supervisors, co‑workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC's compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
Preferred Skills
Sales experience in person or over the phone
Job Requirements
High school diploma or equivalent
Less than one year of related experience
18 years of age or older
Compensation $14.00 hourly; Performance Range Plan (P), Base plus commission (C); California Commission Associates (both C & D); paid hourly rate and may earn commissions and incentives.
EEO/EOE Statement Equal Opportunity Employer / Disability / Vet.
Location Remote (style: Remote, Call Center)
Business Transformco Home Services – Service Contracts
Job Function Call Center
Employment Category Regular, Full‑time
Work In State Texas
Travel Requirements None
Years of Experience 0 – 1 Years Experience
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