Call Center Team Lead - Ophthalmology Support

A leading eye care provider in Richmond, Virginia is seeking a full-time Call Center Team Lead. This role involves overseeing the Customer Service team, enhancing operational efficiency, and providing exceptional support to agents as they assist patients with appointment scheduling. The ideal candidate will have strong leadership skills, a customer-centric approach, and experience in training and coaching staff. This position offers a chance to contribute to a dynamic practice focused on quality patient care. #J-18808-Ljbffr