CVS Health
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Asset Protection Coordinator
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Purpose and Summary The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses to external theft in their assigned store. The position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors all store activity, gathers information on theft and operational vulnerabilities, wears specialized CVS store uniform as a deterrent, and focuses on customer service and theft prevention rather than apprehending shoplifters. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products, communicating with Store Management about observations and asking for guidance if theft is suspected, while not apprehending suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support the essential functions: stand/move throughout the store for majority of work time, stoop, kneel or crouch, reach or grasp objects, including lower shelves, and perform manual dexterity tasks such as applying security tags and using keys to open/close locks.
Excellent observational skills and ability to recall and describe detailed facts, including reading small print on labels, tags or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing, and prepare and submit external theft reports as needed, communicating effectively with both Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in the Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with AP‑related programs that prevent external theft, take corrective action within this job description, and report findings to DAPL and Store Leadership – 10%
Preferred Education and Experience
High School Diploma or General Equivalent Development (GED)
Required – 1 to 3 years of experience.
Anticipated weekly hours: 40. Time type: Full-time. Pay range: $0.00 – $0.00.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/06/2026.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Asset Protection Coordinator
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Purpose and Summary The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses to external theft in their assigned store. The position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors all store activity, gathers information on theft and operational vulnerabilities, wears specialized CVS store uniform as a deterrent, and focuses on customer service and theft prevention rather than apprehending shoplifters. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products, communicating with Store Management about observations and asking for guidance if theft is suspected, while not apprehending suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support the essential functions: stand/move throughout the store for majority of work time, stoop, kneel or crouch, reach or grasp objects, including lower shelves, and perform manual dexterity tasks such as applying security tags and using keys to open/close locks.
Excellent observational skills and ability to recall and describe detailed facts, including reading small print on labels, tags or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing, and prepare and submit external theft reports as needed, communicating effectively with both Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in the Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with AP‑related programs that prevent external theft, take corrective action within this job description, and report findings to DAPL and Store Leadership – 10%
Preferred Education and Experience
High School Diploma or General Equivalent Development (GED)
Required – 1 to 3 years of experience.
Anticipated weekly hours: 40. Time type: Full-time. Pay range: $0.00 – $0.00.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/06/2026.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr