Printing Industries Association, Inc.
Commercial Print Customer Service Representative
Printing Industries Association, Inc., Tustin, California, United States, 92681
Commercial Print Customer Service Representative
3 days ago Be among the first 25 applicants
Direct message the job poster from Printing Industries Association, Inc.
Senior Associate, Recruiting at Printing Industries Association Essential Functions, Duties, and Responsibilities
Lead and Manage Projects: Manage projects from beginning to end through the various steps required to complete the project. Determine requirements and meticulously work through each step of the process.
Order Management Processes: Ensure accurate, timely processing of orders by coordinating with production, checking inventory and pricing, and verifying lead times to meet customer expectations.
Act as a Key Liaison Between Departments: Utilize knowledge to navigate the project requirements through the organization.
Drive Standardization and Best Practices: Understands the origin and reasoning behind key policies and procedures. Follow the procedures to ensure we keep projects on track.
Effective Use of Systems and Tools: Promote full utilization of electronic systems and departmental procedures for tracking, communication, order management, and customer support.
Problem Solving and Decision Making: Uses logic and methods to solve problems. Presents solutions to managers versus problems.
Continuous Improvement: Identify and drive initiatives that enhance speed, accuracy, and responsiveness in meeting customer needs.
Planning and Scheduling Accuracy: Ensure the accuracy of the production schedule by confirming complete information, ensuring substrates are on hand, obtaining job approvals, and updating work requests to align with production planning and customer deadlines.
Monitor and Manage Quality and Complaints: Ensure timely and proper handling of returns, QARs, credit memos, and complaints, and foster communication to prevent recurring issues.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Printing Services
Get notified about new Commercial Customer Service Representative jobs in
Tustin, CA .
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Direct message the job poster from Printing Industries Association, Inc.
Senior Associate, Recruiting at Printing Industries Association Essential Functions, Duties, and Responsibilities
Lead and Manage Projects: Manage projects from beginning to end through the various steps required to complete the project. Determine requirements and meticulously work through each step of the process.
Order Management Processes: Ensure accurate, timely processing of orders by coordinating with production, checking inventory and pricing, and verifying lead times to meet customer expectations.
Act as a Key Liaison Between Departments: Utilize knowledge to navigate the project requirements through the organization.
Drive Standardization and Best Practices: Understands the origin and reasoning behind key policies and procedures. Follow the procedures to ensure we keep projects on track.
Effective Use of Systems and Tools: Promote full utilization of electronic systems and departmental procedures for tracking, communication, order management, and customer support.
Problem Solving and Decision Making: Uses logic and methods to solve problems. Presents solutions to managers versus problems.
Continuous Improvement: Identify and drive initiatives that enhance speed, accuracy, and responsiveness in meeting customer needs.
Planning and Scheduling Accuracy: Ensure the accuracy of the production schedule by confirming complete information, ensuring substrates are on hand, obtaining job approvals, and updating work requests to align with production planning and customer deadlines.
Monitor and Manage Quality and Complaints: Ensure timely and proper handling of returns, QARs, credit memos, and complaints, and foster communication to prevent recurring issues.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Printing Services
Get notified about new Commercial Customer Service Representative jobs in
Tustin, CA .
#J-18808-Ljbffr