Altice USA
Reporting to the VP of Product Design and Research, this role is responsible for creating all product design work related to customer and sales agent chat interactions including GenAI chatbot experiences and Voice UI (VUI). The ideal candidate has a passion for empathizing with users and should have experience designing natural conversational prompts, responses, chatbot and VUI workflows. The scope of this work will span residential and business channels as well as the internal tools that our front‑line workers depend on.
This role will collaborate frequently with other product designers and UX Research to understand and mitigate customer and agent pain points while streamlining design patterns and workflows based on validated primary user intents across channels. Great presentation and communication skills that consistently build and evangelize the product narrative are essential.
Responsibilities
Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
Collaborate closely with the VP of Product Design on design strategy and principles
Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
Collaborate with Brand for brand voice in prompts and responses
Be a co‑author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
Evangelize best practices and data‑driven decisioning
Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
Create and deliver all design work product
Qualifications
8+ years Product Design Experience
Bachelor's degree in a related field or equivalent work experience
5+ years designing with components and DS libraries in Figma and/or Sketch App
3+ years Chatbot and VUI design experience
Multimodal interaction design
Voiceflow or Google DialogFlow experience is a plus
Exceptional writing and grammar skills and/or copywriting strongly desired
5+ years experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
Expert in color theory, typography, iconography
Versed in voice, mobile, and desktop interaction patterns
A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
A scrutinizing eye for design
Copywriting experience with samples
Excellent communication and presentation skills
Proactive and self‑motivated
Accurate estimation and timely delivery
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00–$219,586.00 per year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Applicants must be authorized to work for ANY employer in the U.S. At this time, we do not provide visa sponsorship for employment.
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This role will collaborate frequently with other product designers and UX Research to understand and mitigate customer and agent pain points while streamlining design patterns and workflows based on validated primary user intents across channels. Great presentation and communication skills that consistently build and evangelize the product narrative are essential.
Responsibilities
Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
Collaborate closely with the VP of Product Design on design strategy and principles
Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
Collaborate with Brand for brand voice in prompts and responses
Be a co‑author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
Evangelize best practices and data‑driven decisioning
Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
Create and deliver all design work product
Qualifications
8+ years Product Design Experience
Bachelor's degree in a related field or equivalent work experience
5+ years designing with components and DS libraries in Figma and/or Sketch App
3+ years Chatbot and VUI design experience
Multimodal interaction design
Voiceflow or Google DialogFlow experience is a plus
Exceptional writing and grammar skills and/or copywriting strongly desired
5+ years experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
Expert in color theory, typography, iconography
Versed in voice, mobile, and desktop interaction patterns
A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
A scrutinizing eye for design
Copywriting experience with samples
Excellent communication and presentation skills
Proactive and self‑motivated
Accurate estimation and timely delivery
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00–$219,586.00 per year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Applicants must be authorized to work for ANY employer in the U.S. At this time, we do not provide visa sponsorship for employment.
#J-18808-Ljbffr