JBT Marel
At JBT Marel,
what we do matters ; we know that the contribution of our employees leads to the success of our business.
Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our
values
show who we are at our best: Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
As our Customer Service Supervisor, you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
Responsibilities
Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team.
Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction.
Maintain monthly Inbound/Backlog for Department.
Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved.
Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns.
Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information.
Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory.
Provide regular analysis of the parts business using information from the CS SF dashboard.
Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports.
Create training aids for customers and fellow employees.
Create documentation to share information with fellow employees.
Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress.
Coach, counsel and trains team members to improve skill, productivity, safety, quality and processes.
Create and meet sales budgets, departmental budget, and performance goals for the department.
Maintain profit margins and minimize costs.
Manage to established budget and help correct variances.
Requirements
(5) years industry experience
Experience leading or supervising others and coordinating projects
High School diploma required; College Degree in business preferred
Knowledge of food processing equipment/products, services and industry standards
Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
Mechanical knowledge to troubleshoot application-related issues
You must be authorized to work in the US without sponsorship now or in the future.
Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF.
Travel & Location
This position is onsite.
25% Travel (trade shows, customer sites, other business sites).
Location:
Sandusky, OH .
Benefits
JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
Get notified about new Customer Service Supervisor jobs in
Sandusky, OH .
#J-18808-Ljbffr
what we do matters ; we know that the contribution of our employees leads to the success of our business.
Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our
values
show who we are at our best: Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
As our Customer Service Supervisor, you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
Responsibilities
Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team.
Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction.
Maintain monthly Inbound/Backlog for Department.
Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved.
Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns.
Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information.
Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory.
Provide regular analysis of the parts business using information from the CS SF dashboard.
Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports.
Create training aids for customers and fellow employees.
Create documentation to share information with fellow employees.
Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress.
Coach, counsel and trains team members to improve skill, productivity, safety, quality and processes.
Create and meet sales budgets, departmental budget, and performance goals for the department.
Maintain profit margins and minimize costs.
Manage to established budget and help correct variances.
Requirements
(5) years industry experience
Experience leading or supervising others and coordinating projects
High School diploma required; College Degree in business preferred
Knowledge of food processing equipment/products, services and industry standards
Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
Mechanical knowledge to troubleshoot application-related issues
You must be authorized to work in the US without sponsorship now or in the future.
Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF.
Travel & Location
This position is onsite.
25% Travel (trade shows, customer sites, other business sites).
Location:
Sandusky, OH .
Benefits
JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
Get notified about new Customer Service Supervisor jobs in
Sandusky, OH .
#J-18808-Ljbffr