HiBob
Professional Services & Partner Delivery Lead
4 days ago Be among the first 25 applicants
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple‑digit year‑over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively. Fast‑growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely on Bob to help them create the best work experiences for their people.
Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
The Service Partner Success team sits within the Customer Services & Experience (CSX) department in HiBob. Within CSX, we help customers maximize the value of their investment in Bob by delivering exceptional services that enhance their experience and drive business success.
The team is small, but mighty & global – covering the roles of Professional Services & Partner Delivery Lead across EMEA, North America & APAC. We provide strategic direction and support to HiBob’s Service Partners, an extension of the HiBob village that delivers value to customers through HR best practice, advisory and consultancy services and end‑to‑end implementation.
Professional Services & Partner Delivery Leads ensure the successful onboarding, business partnering, and management of HiBob’s Service Partners to drive customer adoption and satisfaction. Acting as key liaisons, they coordinate across internal departments to equip partners with the skills & coaching needed to support customers throughout their lifecycle. As advocates for the value Service Partners bring to the HiBob ecosystem, they foster collaboration, influence opportunities, and ensure seamless partner integration into the HiBob village.
About You As a HiBob Professional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering, and management of our Service Partners. You will play a vital role in the scaling & maturity of this function within HiBob, supporting partners and customers to deploy and drive adoption within the platform.
Acting as a key contact for our partners, you will coordinate with other departments to ensure partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realization and our Service Partners’ growth engines with HiBob.
Job Requirements
Proven working experience in Service Partner Success/Management, Professional Services or Customer Success
Solid understanding or experience in professional services and partnerships functions
Commercial knowledge or experience pertaining to services, CS & SaaS
Proven experience working in SaaS
Partner and customer first mentality
Excellent external‑facing and internal communication skills
Excellent written & verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Desire to work in a fast‑paced startup environment
Strong work ethic, growth mindset, integrity and desire to succeed
Experience working with Salesforce & web‑based technologies
Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
Job Responsibilities What will you do?
Manage Partner Accounts & Engagement – Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators.
Onboarding & Enablement – Support partners through their onboarding journey and connect them to the right level & type of enablement to ensure HiBob customers achieve their business objectives through Bob.
Monitor Partner Performance – Track customer feedback, oversee project portfolio managed by partner accounts, and drive improvements to ensure high service quality & KPI attainment.
Check‑ins & Progress Reviews – Prepare for and conduct regular scheduled partner check‑ins, QBRs, portfolio management reviews, and service pipeline planning. Measure and report on partner delivery performance across key project governance metrics and key competencies. Conduct lessons‑learned diagnostics to enhance partner success strategies and improve overall service delivery.
Implementation Success – Work closely with partners and internal teams to ensure smooth, successful customer implementations, handovers and information exchange.
Delivery Model Advisory – Guide partners in creating, adopting and accelerating HiBob’s standard delivery models. Advocate HiBob’s best practice methodologies with assigned partners to drive consistency in service quality.
Escalation Mediation – Manage partner and joint customer escalations to ensure a seamless issue resolution process, by connecting key stakeholders.
Quality & Delivery Assurance – Apply quality assurance to all partner‑managed projects to measure and improve partner governance practices. Support in the design and roll out a Delivery Assurance Program to safeguard delivery & platform optimisation.
External Representation – Represent HiBob at partner and industry events, strengthening relationships and advocating for partner success.
Process Documentation & Optimisation – Develop spreadsheets, diagrams, and process maps to document needs, improve project delivery, and drive process adoption.
Pre‑Sales Support & Partner Alignment – Work closely with the Sales organisation during pre‑sales on partner‑allocated opportunities. Represent partners & Service Partner Success in commercial dialogue, ensuring customer confidence, optimal partner‑resource alignment & collaborating to sponsor service proposal design, pitching & pricing for prospect, customer and partner success.
Project Pipeline & Resource Allocation – Collaborate with internal Professional Services teams to review the project pipeline and make strategic partner allocations based on capacity, resourcing, seasonal demand, partner expertise, customer specialisation and forecasting needs.
As you continue to grow into the role you will:
Contribute, own & lead strategic initiatives within Service Partner Success that shape and evolve our growing program, and drive impact for HiBob’s CSX mission and purpose.
Note We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least 2 days a week.
Base Salary $110,500-$149,500 per year.
EEO Statement HiBob is committed to diversity, equity, and inclusion. We strive for a fair and equitable workplace and pay equity across race, gender, and all other forms of diversity.
Job Benefits
Stock options at a high‑growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work‑from‑anywhere in the world for up to 2 months after 6 months of employment
Bob balance days – 3 additional days within a calendar year – Enjoy a company‑wide long weekend at the beginning of each quarter
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Employee referral program – $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in‑person and virtual)
We love birthdays – take the day off and receive a special gift
Dog‑friendly office
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service
Industries Information Services
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HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple‑digit year‑over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively. Fast‑growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely on Bob to help them create the best work experiences for their people.
Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
The Service Partner Success team sits within the Customer Services & Experience (CSX) department in HiBob. Within CSX, we help customers maximize the value of their investment in Bob by delivering exceptional services that enhance their experience and drive business success.
The team is small, but mighty & global – covering the roles of Professional Services & Partner Delivery Lead across EMEA, North America & APAC. We provide strategic direction and support to HiBob’s Service Partners, an extension of the HiBob village that delivers value to customers through HR best practice, advisory and consultancy services and end‑to‑end implementation.
Professional Services & Partner Delivery Leads ensure the successful onboarding, business partnering, and management of HiBob’s Service Partners to drive customer adoption and satisfaction. Acting as key liaisons, they coordinate across internal departments to equip partners with the skills & coaching needed to support customers throughout their lifecycle. As advocates for the value Service Partners bring to the HiBob ecosystem, they foster collaboration, influence opportunities, and ensure seamless partner integration into the HiBob village.
About You As a HiBob Professional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering, and management of our Service Partners. You will play a vital role in the scaling & maturity of this function within HiBob, supporting partners and customers to deploy and drive adoption within the platform.
Acting as a key contact for our partners, you will coordinate with other departments to ensure partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realization and our Service Partners’ growth engines with HiBob.
Job Requirements
Proven working experience in Service Partner Success/Management, Professional Services or Customer Success
Solid understanding or experience in professional services and partnerships functions
Commercial knowledge or experience pertaining to services, CS & SaaS
Proven experience working in SaaS
Partner and customer first mentality
Excellent external‑facing and internal communication skills
Excellent written & verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Desire to work in a fast‑paced startup environment
Strong work ethic, growth mindset, integrity and desire to succeed
Experience working with Salesforce & web‑based technologies
Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
Job Responsibilities What will you do?
Manage Partner Accounts & Engagement – Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators.
Onboarding & Enablement – Support partners through their onboarding journey and connect them to the right level & type of enablement to ensure HiBob customers achieve their business objectives through Bob.
Monitor Partner Performance – Track customer feedback, oversee project portfolio managed by partner accounts, and drive improvements to ensure high service quality & KPI attainment.
Check‑ins & Progress Reviews – Prepare for and conduct regular scheduled partner check‑ins, QBRs, portfolio management reviews, and service pipeline planning. Measure and report on partner delivery performance across key project governance metrics and key competencies. Conduct lessons‑learned diagnostics to enhance partner success strategies and improve overall service delivery.
Implementation Success – Work closely with partners and internal teams to ensure smooth, successful customer implementations, handovers and information exchange.
Delivery Model Advisory – Guide partners in creating, adopting and accelerating HiBob’s standard delivery models. Advocate HiBob’s best practice methodologies with assigned partners to drive consistency in service quality.
Escalation Mediation – Manage partner and joint customer escalations to ensure a seamless issue resolution process, by connecting key stakeholders.
Quality & Delivery Assurance – Apply quality assurance to all partner‑managed projects to measure and improve partner governance practices. Support in the design and roll out a Delivery Assurance Program to safeguard delivery & platform optimisation.
External Representation – Represent HiBob at partner and industry events, strengthening relationships and advocating for partner success.
Process Documentation & Optimisation – Develop spreadsheets, diagrams, and process maps to document needs, improve project delivery, and drive process adoption.
Pre‑Sales Support & Partner Alignment – Work closely with the Sales organisation during pre‑sales on partner‑allocated opportunities. Represent partners & Service Partner Success in commercial dialogue, ensuring customer confidence, optimal partner‑resource alignment & collaborating to sponsor service proposal design, pitching & pricing for prospect, customer and partner success.
Project Pipeline & Resource Allocation – Collaborate with internal Professional Services teams to review the project pipeline and make strategic partner allocations based on capacity, resourcing, seasonal demand, partner expertise, customer specialisation and forecasting needs.
As you continue to grow into the role you will:
Contribute, own & lead strategic initiatives within Service Partner Success that shape and evolve our growing program, and drive impact for HiBob’s CSX mission and purpose.
Note We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least 2 days a week.
Base Salary $110,500-$149,500 per year.
EEO Statement HiBob is committed to diversity, equity, and inclusion. We strive for a fair and equitable workplace and pay equity across race, gender, and all other forms of diversity.
Job Benefits
Stock options at a high‑growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work‑from‑anywhere in the world for up to 2 months after 6 months of employment
Bob balance days – 3 additional days within a calendar year – Enjoy a company‑wide long weekend at the beginning of each quarter
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Employee referral program – $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in‑person and virtual)
We love birthdays – take the day off and receive a special gift
Dog‑friendly office
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service
Industries Information Services
#J-18808-Ljbffr