PetSmart
Pet Groomer & Salon Trainer
Join PetSmart as a Pet Groomer & Salon Trainer. PetSmart’s Salon Experience Lead is responsible for delivering exceptional service to pet parents and supporting a high‑performing team while upholding the company’s vision, mission, values, and strategy.
Benefits
Paid weekly
Health & Wellness benefits
401(k) plan with company match
Paid time off for full‑time associates
Associate discounts
Tuition assistance
Career pathing
Development opportunities
Job Summary The Salon Experience Lead will provide professional quality services with the utmost focus on quality and care of pets. The role supports the development of bathers and new stylists, seeing them through the entire pet stylist development program.
Essential Responsibilities
People Leadership:
Facilitate associate experience and development through training, onboarding, mentoring, and coaching. Provide feedback and participate in performance reviews, disciplinary action, and promotions.
Develop new and existing associates through the bather and/or stylist certification process.
Identify internal candidates for academy training to become stylists.
Delegate and validate completion of daily tasks for salon.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Salon and Store Experience:
Handle pet parent experience and outcomes of interactions across phone, in person or online. Greets and supports pet parents, answers questions and recommends wellness solutions. Engage at checkout to drive connection and rebooking. Communicate and drive pet parent engagement around marketing promotions. Utilize salon tools including booking system and call logs to make reservations and conduct necessary appointment calls.
Maintain store standards and lead a culture of empowerment by ensuring compliance to policies and procedures (P&Ps) and code of ethics.
Independently perform full menu of bath, brush and grooming services and standalone services such as nail trims, teeth brushing and sanitary services in accordance with bathing standards and procedures.
Promote opportunities to grow salon sales to help achieve sales targets and productivity.
Maintain operational standards including cleanliness, sanitation, and humane conditions for all pets.
Take immediate action and report when a sick/injured pet is identified; transport to the vet as needed.
Communicate with Experience Leader on business trends and suggest best practices.
Report facilities or supply needs to the Experience Leader or Leader on Duty.
Recommend, inform, and sell services and merchandise.
Assist in other departments as required; other duties may be assigned.
Qualifications
2+ years grooming experience; may be asked to complete a technical exam.
Full‑time availability with flexibility, including evenings, weekends, and holidays.
Proficiency with grooming tools, equipment and products.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills with attention to detail and safety measures.
Supervisory Responsibility
No direct reports, but expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Physical Demands and Work Environment
Stand, walk, climb ladders, and use hands to handle, feel, hold, write. Frequently reach with hands and arms, stoop, kneel, crouch, talk and hear. Vision required: depth perception.
Frequently lift or move up to 50 pounds; occasionally team lift or move more than 100 pounds.
Encounter mechanical parts, wet environment with pet hair, moderate to occasional high noise levels. Exposure to live animals is common.
Do What You Love Make a meaningful impact every day by helping pet parents, celebrating pet birthdays, and creating moments that matter. Join a diverse community of 50,000 associates united by a passion for pets.
Equal Opportunity Statement PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
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Benefits
Paid weekly
Health & Wellness benefits
401(k) plan with company match
Paid time off for full‑time associates
Associate discounts
Tuition assistance
Career pathing
Development opportunities
Job Summary The Salon Experience Lead will provide professional quality services with the utmost focus on quality and care of pets. The role supports the development of bathers and new stylists, seeing them through the entire pet stylist development program.
Essential Responsibilities
People Leadership:
Facilitate associate experience and development through training, onboarding, mentoring, and coaching. Provide feedback and participate in performance reviews, disciplinary action, and promotions.
Develop new and existing associates through the bather and/or stylist certification process.
Identify internal candidates for academy training to become stylists.
Delegate and validate completion of daily tasks for salon.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Salon and Store Experience:
Handle pet parent experience and outcomes of interactions across phone, in person or online. Greets and supports pet parents, answers questions and recommends wellness solutions. Engage at checkout to drive connection and rebooking. Communicate and drive pet parent engagement around marketing promotions. Utilize salon tools including booking system and call logs to make reservations and conduct necessary appointment calls.
Maintain store standards and lead a culture of empowerment by ensuring compliance to policies and procedures (P&Ps) and code of ethics.
Independently perform full menu of bath, brush and grooming services and standalone services such as nail trims, teeth brushing and sanitary services in accordance with bathing standards and procedures.
Promote opportunities to grow salon sales to help achieve sales targets and productivity.
Maintain operational standards including cleanliness, sanitation, and humane conditions for all pets.
Take immediate action and report when a sick/injured pet is identified; transport to the vet as needed.
Communicate with Experience Leader on business trends and suggest best practices.
Report facilities or supply needs to the Experience Leader or Leader on Duty.
Recommend, inform, and sell services and merchandise.
Assist in other departments as required; other duties may be assigned.
Qualifications
2+ years grooming experience; may be asked to complete a technical exam.
Full‑time availability with flexibility, including evenings, weekends, and holidays.
Proficiency with grooming tools, equipment and products.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills with attention to detail and safety measures.
Supervisory Responsibility
No direct reports, but expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Physical Demands and Work Environment
Stand, walk, climb ladders, and use hands to handle, feel, hold, write. Frequently reach with hands and arms, stoop, kneel, crouch, talk and hear. Vision required: depth perception.
Frequently lift or move up to 50 pounds; occasionally team lift or move more than 100 pounds.
Encounter mechanical parts, wet environment with pet hair, moderate to occasional high noise levels. Exposure to live animals is common.
Do What You Love Make a meaningful impact every day by helping pet parents, celebrating pet birthdays, and creating moments that matter. Join a diverse community of 50,000 associates united by a passion for pets.
Equal Opportunity Statement PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
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