Kimpton Hotels & Restaurants
Guest Service Agent
Kimpton Hotels & Restaurants, New Orleans, Louisiana, United States, 70123
Part Time Guest Service Agent
Join to apply for the Part Time Guest Service Agent role at Kimpton Hotels & Restaurants.
Why We’re Here We believe heartfelt, human connections make people’s lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard where people can connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you.
How We’re Different Our San‑Francisco‑born entrepreneurial spirit kicks off this culture in 1981, and it shines through to this day. It flows from you – the lively, rebellious, genuine you with your diverse background, talents, experiences, and plucky personality. We celebrate people of all kinds who share a knack for creativity and self‑leadership, who don’t need to be told what to do, and who have an innate passion for making others’ lives better. The result is an environment that’s quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
What You’ll Do The Guest Service Agent is responsible for registration and check‑out, PBX operations, mail and message service, all while providing outstanding service to our guests. You’ll act as an advocate for the hotel, create ridiculously personal experiences, and develop relationships with guests that compel them to return.
Responsibilities
Review arrivals noting special requests and block rooms as needed.
Check in and out guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
Complete all items on the appropriate (AM, PM, Overnight) checklist by end of shift.
Pre‑assign hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles with a completed report.
Open, secure, and balance the daily shift bank, counting and verifying cash, check, and credit card transactions.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily selling status of the hotel using the yield management system.
Attend department meetings once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
High school diploma or GED required.
Previous experience in a front‑desk or customer‑facing role is preferred.
Knowledgeable of immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends, and holidays.
Work well under pressure, handling many arrivals and departures within a short period.
Familiar with hotel systems and operations, and the ability to enter information accurately.
Differences Make a Difference We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including personality, lifestyle, work style, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our full EEO policy, click here.
Be Yourself. Lead Yourself. Make it Count.
Senior Level: Entry level
Employment Type: Part‑time
Job Function: Customer Service
Industry: Hospitality
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Why We’re Here We believe heartfelt, human connections make people’s lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard where people can connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you.
How We’re Different Our San‑Francisco‑born entrepreneurial spirit kicks off this culture in 1981, and it shines through to this day. It flows from you – the lively, rebellious, genuine you with your diverse background, talents, experiences, and plucky personality. We celebrate people of all kinds who share a knack for creativity and self‑leadership, who don’t need to be told what to do, and who have an innate passion for making others’ lives better. The result is an environment that’s quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
What You’ll Do The Guest Service Agent is responsible for registration and check‑out, PBX operations, mail and message service, all while providing outstanding service to our guests. You’ll act as an advocate for the hotel, create ridiculously personal experiences, and develop relationships with guests that compel them to return.
Responsibilities
Review arrivals noting special requests and block rooms as needed.
Check in and out guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
Complete all items on the appropriate (AM, PM, Overnight) checklist by end of shift.
Pre‑assign hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles with a completed report.
Open, secure, and balance the daily shift bank, counting and verifying cash, check, and credit card transactions.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily selling status of the hotel using the yield management system.
Attend department meetings once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
High school diploma or GED required.
Previous experience in a front‑desk or customer‑facing role is preferred.
Knowledgeable of immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends, and holidays.
Work well under pressure, handling many arrivals and departures within a short period.
Familiar with hotel systems and operations, and the ability to enter information accurately.
Differences Make a Difference We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each employee to understand, accept, and celebrate differences among people, including personality, lifestyle, work style, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our full EEO policy, click here.
Be Yourself. Lead Yourself. Make it Count.
Senior Level: Entry level
Employment Type: Part‑time
Job Function: Customer Service
Industry: Hospitality
#J-18808-Ljbffr