Arch Insurance Group Inc.
Account Manager, A&H – Arch Insurance Group Inc.
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Account Manager, A&H
role at
Arch Insurance Group Inc.
Pay Range Base pay: $61,900.00/yr – $83,622.00/yr
Position Summary The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management.
Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners on leveraging Arch products and positioning them within their portfolios.
Demonstrate how to fully utilize Arch technology and educate on Arch products and value proposition.
Track, monitor, and report on partner performance and identify areas for improvement and growth through product cross‑sell and business development.
Build and maintain trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Benefits
Medical, dental, vision, and prescription drug coverage.
Competitive 401(k) with generous matching.
Paid time off beginning at 20 days per year; up to 12 paid company holidays and 2 paid Volunteer Time Off days.
Basic Life and AD&D Insurance, Short and Long‑Term Disability.
Paid Parental Leave up to 10 weeks.
Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care.
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Account Manager, A&H
role at
Arch Insurance Group Inc.
Pay Range Base pay: $61,900.00/yr – $83,622.00/yr
Position Summary The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management.
Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners on leveraging Arch products and positioning them within their portfolios.
Demonstrate how to fully utilize Arch technology and educate on Arch products and value proposition.
Track, monitor, and report on partner performance and identify areas for improvement and growth through product cross‑sell and business development.
Build and maintain trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Benefits
Medical, dental, vision, and prescription drug coverage.
Competitive 401(k) with generous matching.
Paid time off beginning at 20 days per year; up to 12 paid company holidays and 2 paid Volunteer Time Off days.
Basic Life and AD&D Insurance, Short and Long‑Term Disability.
Paid Parental Leave up to 10 weeks.
Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care.
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