Sedgwick
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Remote Hotel Coordinator
role at
Sedgwick .
Remote Position Remaining schedules start after 1pm EST during weekdays and must have weekend availability.
Primary Purpose To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners—ensuring every placement is handled with care, accuracy, and efficiency.
Essential Functions and Responsibilities
Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations—balancing family preferences with carrier guidelines.
Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
Communicate confirmations to insured families with professionalism and empathy, including hotel details and check‑in instructions.
Coordinate check‑ins, check‑outs, and extensions, verifying paperwork and updating records to reflect accurate statuses. Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization's quality program(s).
Qualifications Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred.
Experience Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
Skills & Knowledge
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent and professional phone voice.
Strong communication, grammar, and interpersonal skills.
Strong data entry skills with high attention to detail.
Ability to work independently, show initiative, and perform well under pressure.
Strong organizational skills and ability to multitask.
Ability to work effectively in a remote team environment.
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking.
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. Always accepting applications.
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
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Remote Hotel Coordinator
role at
Sedgwick .
Remote Position Remaining schedules start after 1pm EST during weekdays and must have weekend availability.
Primary Purpose To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners—ensuring every placement is handled with care, accuracy, and efficiency.
Essential Functions and Responsibilities
Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations—balancing family preferences with carrier guidelines.
Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
Communicate confirmations to insured families with professionalism and empathy, including hotel details and check‑in instructions.
Coordinate check‑ins, check‑outs, and extensions, verifying paperwork and updating records to reflect accurate statuses. Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization's quality program(s).
Qualifications Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred.
Experience Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
Skills & Knowledge
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent and professional phone voice.
Strong communication, grammar, and interpersonal skills.
Strong data entry skills with high attention to detail.
Ability to work independently, show initiative, and perform well under pressure.
Strong organizational skills and ability to multitask.
Ability to work effectively in a remote team environment.
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking.
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. Always accepting applications.
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
#J-18808-Ljbffr