HCA Healthcare
HR Customer Service Rep High Volume Call Center
HCA Healthcare, Dallas, Texas, United States, 75215
HR Customer Service Rep High Volume Call Center
Work from Home. You must live within 60 miles of an HCA Healthcare Hospital (FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Current scheduling needs: Tue‑Sat, 10:00 a.m.‑6:30 p.m. CST or Tue‑Sat, 2:30 p.m.‑11:00 p.m. CST.
Benefits
Comprehensive medical coverage with low or no copay for common services, prescription drug and behavioral health coverage, free telemedicine services, and free AirMed transportation.
Additional options for dental, vision, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity‑theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and adoption benefits.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other partners.
Retirement readiness and rollover assistance services.
Education assistance (tuition, student loan, certification support, scholarship).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund with free coverage for full‑time and part‑time colleagues.
Job Summary The HRSC Tier I Customer Service Representative will perform administrative and data/records‑management activities to support HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, and more. The representative will work under direction from the HRSC Supervisor to ensure consistently high‑quality HR service delivery.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions via phone calls, chat, mailboxes or alternative input streams to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
Support within the HR Line of Business.
Communicate problem symptoms clearly and consult with CS Tier II representatives as needed to resolve customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as required.
Assist in navigating internal resources for self‑service and HR technology tools.
Qualifications
Strong customer service skills.
At least 1 year of HR experience (preferred).
Prior call‑center experience (preferred).
Virtual employees must have a high‑speed internet connection (25 MB download, 15 MB upload).
Remote employees must live within 60 miles of an HCA Hospital.
Parallon provides full‑service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, payroll, physician billing, and more. Parallon serves over 17,000 colleagues across nearly 1,000 hospitals and 3,000 physician practices nationwide.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion on charitable care, uninsured discounts and other uncompensated expenses.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Current scheduling needs: Tue‑Sat, 10:00 a.m.‑6:30 p.m. CST or Tue‑Sat, 2:30 p.m.‑11:00 p.m. CST.
Benefits
Comprehensive medical coverage with low or no copay for common services, prescription drug and behavioral health coverage, free telemedicine services, and free AirMed transportation.
Additional options for dental, vision, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity‑theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and adoption benefits.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other partners.
Retirement readiness and rollover assistance services.
Education assistance (tuition, student loan, certification support, scholarship).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund with free coverage for full‑time and part‑time colleagues.
Job Summary The HRSC Tier I Customer Service Representative will perform administrative and data/records‑management activities to support HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, and more. The representative will work under direction from the HRSC Supervisor to ensure consistently high‑quality HR service delivery.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions via phone calls, chat, mailboxes or alternative input streams to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
Support within the HR Line of Business.
Communicate problem symptoms clearly and consult with CS Tier II representatives as needed to resolve customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as required.
Assist in navigating internal resources for self‑service and HR technology tools.
Qualifications
Strong customer service skills.
At least 1 year of HR experience (preferred).
Prior call‑center experience (preferred).
Virtual employees must have a high‑speed internet connection (25 MB download, 15 MB upload).
Remote employees must live within 60 miles of an HCA Hospital.
Parallon provides full‑service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, payroll, physician billing, and more. Parallon serves over 17,000 colleagues across nearly 1,000 hospitals and 3,000 physician practices nationwide.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion on charitable care, uninsured discounts and other uncompensated expenses.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HR Customer Service Rep High Volume Call Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today!
We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr