Tier1usa
Omaha, NE – Medical Logistics Dispatcher. Address: Omaha, NE, 68106, US. Compensation: $46,800.00 - $60,000.00/year
About the Company Rapid Medical is disrupting healthcare logistics through our innovative integration of proprietary software and operational excellence. Our comprehensive solution combines our purpose-built Transportation Management System (TMS), Driver App with AI-powered optimization, and operations team to deliver increased cost efficiency and service quality to ultimately improve patient care.
Rapid Medical has doubled its business year-over-year and is on track to double this year.
Dispatcher: Your Role as an Operations Cornerstone As a Medical Logistics Dispatcher at Rapid Medical, you will serve as the critical link between our laboratory clients, field drivers, and airline partners, ensuring the seamless movement of vital healthcare specimens. This is an exceptional opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about improving healthcare through operational excellence.
Your job is to coordinate and optimize the transportation of medical specimens, ensuring timely pickups and deliveries while maintaining the highest standards of compliance and customer satisfaction. The scope of impact and autonomy will only be limited by your capacity to successfully drive meaningful operational results.
What You’ll Own & Drive
Generate and adjust daily delivery and return ("stem") routes using our AI-driven dispatch platform
Monitor traffic, weather, and capacity constraints to recalibrate routes in real time
Ensure optimal resource allocation to meet service level agreements and minimize costs
Compliance & Quality Assurance
Validate that all shipments meet HIPAA, DOT, state, and local regulatory requirements
Audit driver documentation (chain-of-custody forms, temperature logs) and elevate non-compliance issues
Ensure all operations adhere to regulatory requirements and company policies
Operational Support & Problem Resolution
Provide 24/7 operational support to W2 drivers and independent contractors via mobile app
Manage emergencies (missed pickups, vehicle breakdowns) and deploy contingency plans to uphold service levels
Demonstrate quick thinking and resourcefulness when addressing unexpected challenges
Serve as primary point of contact for laboratory clients, addressing scheduling requests and escalations
Coordinate with airline and ground carriers for specimen tendering, ensuring adherence to IATA and DOT regulations
Build and maintain strong relationships with clients and transportation partners
Ideal Candidate Profile
Bachelor's degree in Logistics, Supply Chain Management, Healthcare Administration, or related field
2+ years of logistics coordination experience, preferably in medical or healthcare specimen transport
Proficiency with dispatch/planning software; experience with Salesforce Health Cloud a plus
Low ego, highly intelligent, quick learner eager to roll up your sleeves and tackle any tasks – big or small
Action-oriented with excellent work ethic and attention to detail
What We Offer Competitive Total Compensation Package
Competitive salary and performance-based bonuses
Comprehensive benefits including health, dental, and vision coverage
Growth & Impact
Professional development budget and tuition reimbursement
Opportunity to make a direct impact on patient care and laboratory efficiency
Clear path for advancement in a rapidly growing company
401(k) plan with company match
Paid time off and holidays, plus Earned Wage Access via Ruby Rewards program
Collaborative, fast-paced culture where your contributions have immediate impact
*
Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. This is a full-time position. Nothing contained in the job description alters the at-will employment at any time, with or without cause or notice, subject to applicable law. Employment is contingent upon successful completion of a background check, motor vehicle report (if applicable), and compliance with all regulatory, safety, and confidentiality requirements associated with medical specimen transport.
#J-18808-Ljbffr
About the Company Rapid Medical is disrupting healthcare logistics through our innovative integration of proprietary software and operational excellence. Our comprehensive solution combines our purpose-built Transportation Management System (TMS), Driver App with AI-powered optimization, and operations team to deliver increased cost efficiency and service quality to ultimately improve patient care.
Rapid Medical has doubled its business year-over-year and is on track to double this year.
Dispatcher: Your Role as an Operations Cornerstone As a Medical Logistics Dispatcher at Rapid Medical, you will serve as the critical link between our laboratory clients, field drivers, and airline partners, ensuring the seamless movement of vital healthcare specimens. This is an exceptional opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about improving healthcare through operational excellence.
Your job is to coordinate and optimize the transportation of medical specimens, ensuring timely pickups and deliveries while maintaining the highest standards of compliance and customer satisfaction. The scope of impact and autonomy will only be limited by your capacity to successfully drive meaningful operational results.
What You’ll Own & Drive
Generate and adjust daily delivery and return ("stem") routes using our AI-driven dispatch platform
Monitor traffic, weather, and capacity constraints to recalibrate routes in real time
Ensure optimal resource allocation to meet service level agreements and minimize costs
Compliance & Quality Assurance
Validate that all shipments meet HIPAA, DOT, state, and local regulatory requirements
Audit driver documentation (chain-of-custody forms, temperature logs) and elevate non-compliance issues
Ensure all operations adhere to regulatory requirements and company policies
Operational Support & Problem Resolution
Provide 24/7 operational support to W2 drivers and independent contractors via mobile app
Manage emergencies (missed pickups, vehicle breakdowns) and deploy contingency plans to uphold service levels
Demonstrate quick thinking and resourcefulness when addressing unexpected challenges
Serve as primary point of contact for laboratory clients, addressing scheduling requests and escalations
Coordinate with airline and ground carriers for specimen tendering, ensuring adherence to IATA and DOT regulations
Build and maintain strong relationships with clients and transportation partners
Ideal Candidate Profile
Bachelor's degree in Logistics, Supply Chain Management, Healthcare Administration, or related field
2+ years of logistics coordination experience, preferably in medical or healthcare specimen transport
Proficiency with dispatch/planning software; experience with Salesforce Health Cloud a plus
Low ego, highly intelligent, quick learner eager to roll up your sleeves and tackle any tasks – big or small
Action-oriented with excellent work ethic and attention to detail
What We Offer Competitive Total Compensation Package
Competitive salary and performance-based bonuses
Comprehensive benefits including health, dental, and vision coverage
Growth & Impact
Professional development budget and tuition reimbursement
Opportunity to make a direct impact on patient care and laboratory efficiency
Clear path for advancement in a rapidly growing company
401(k) plan with company match
Paid time off and holidays, plus Earned Wage Access via Ruby Rewards program
Collaborative, fast-paced culture where your contributions have immediate impact
*
Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. This is a full-time position. Nothing contained in the job description alters the at-will employment at any time, with or without cause or notice, subject to applicable law. Employment is contingent upon successful completion of a background check, motor vehicle report (if applicable), and compliance with all regulatory, safety, and confidentiality requirements associated with medical specimen transport.
#J-18808-Ljbffr