Raynor Garage Doors
Warranty and Claims Representative
Raynor Garage Doors, Dixon, Illinois, United States, 61021
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Warranty and Claims Representative
role at
Raynor Garage Doors .
Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information.
Administers warranty claims with the factories, collecting information from customers and coordinating returns.
Provides updates regarding Customer claims when requested and brings inputs to the factory to support identification of true root cause so effective corrective actions can be implemented for long‑term improvements.
Follows up on claims through disposition and communicates with customers.
Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims.
Coordinates and tracks the return of warranties for assigned claims to the plant and supports the initial basic product evaluation to define next steps to continue with CPAR process.
Manages the final disposition of material for assigned claims returned once the specific CPAR/problem‑solving activities are completed to assure that inventory adjustment and scrap are properly managed according to documented procedures.
Communicates recurring or complex issues to the coordinator to assure consistency of approach in resolving claims.
Shows ability to consistently meet customer warranty claims expectations.
Enters orders as needed for replacement material and other customer orders as assigned.
Requirements / Qualifications
Must be self‑motivated and able to work with minimal supervision.
Must be able to interact effectively and cooperatively with employees at all levels.
Exceptional communication skills, both verbal and written, problem‑solving and analytical skills.
Core Values
Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit
Job Type:
Full‑time / Hourly
Pay:
$19.00 – $25.00 per hour
Benefits
401(k) with company match
Dental insurance
Health insurance
Vision insurance \
Health Savings Account (HSA)
Voluntary Life Insurance
Employee Assistance Program
Wellness Program
Paid holidays
Paid time off
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
Industries Building Materials
Referrals increase your chances of interviewing at Raynor Garage Doors by 2x.
Get notified about new Claims Representative jobs in Dixon, IL.
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Warranty and Claims Representative
role at
Raynor Garage Doors .
Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information.
Administers warranty claims with the factories, collecting information from customers and coordinating returns.
Provides updates regarding Customer claims when requested and brings inputs to the factory to support identification of true root cause so effective corrective actions can be implemented for long‑term improvements.
Follows up on claims through disposition and communicates with customers.
Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims.
Coordinates and tracks the return of warranties for assigned claims to the plant and supports the initial basic product evaluation to define next steps to continue with CPAR process.
Manages the final disposition of material for assigned claims returned once the specific CPAR/problem‑solving activities are completed to assure that inventory adjustment and scrap are properly managed according to documented procedures.
Communicates recurring or complex issues to the coordinator to assure consistency of approach in resolving claims.
Shows ability to consistently meet customer warranty claims expectations.
Enters orders as needed for replacement material and other customer orders as assigned.
Requirements / Qualifications
Must be self‑motivated and able to work with minimal supervision.
Must be able to interact effectively and cooperatively with employees at all levels.
Exceptional communication skills, both verbal and written, problem‑solving and analytical skills.
Core Values
Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit
Job Type:
Full‑time / Hourly
Pay:
$19.00 – $25.00 per hour
Benefits
401(k) with company match
Dental insurance
Health insurance
Vision insurance \
Health Savings Account (HSA)
Voluntary Life Insurance
Employee Assistance Program
Wellness Program
Paid holidays
Paid time off
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
Industries Building Materials
Referrals increase your chances of interviewing at Raynor Garage Doors by 2x.
Get notified about new Claims Representative jobs in Dixon, IL.
#J-18808-Ljbffr