Third Federal
Teller/Banker - Middleburg Heights, OH Branch
Third Federal is a leading lender of conventional home mortgages in 27 states plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders.
Role Summary
We are looking for a high-performing customer service professional to join our team at our Middleburg Heights Branch (6849 Pearl Road, Middleburg Heights, OH 44130). The ideal candidate thrives in a team environment and has a passion for helping people. This full‑time, onsite position focuses on creating meaningful connections and handling each customer like a valued member of our family.
Responsibilities
Assist customers with banking transactions on the platform, in the teller area, or over the telephone
Run a teller window
Open depository accounts (checking, savings, certificate of deposit, IRA's)
Resolve customer issues on the platform
Assist in all areas of the branch
Requirements
High school diploma or equivalent
6+ months of recent retail bank teller experience and/or 3+ years of high-volume cashing-handling experience
Recent experience working on the platform with new account openings and resolving customer issues preferred
Outstanding customer service skills, including professional grammar and demeanor
Positive, proactive, and friendly interpersonal skills
Exposure to conventional first mortgages is a plus
Benefits & Perks
Competitive compensation packages
Medical, dental, vision, and more
401(k) match
11 bank holidays + vacation/sick time
Stock ownership allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage discount program
Education reimbursement program
Pay Range
Our anticipated pay range for this position is $18.00 - $22.00 per hour. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
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Role Summary
We are looking for a high-performing customer service professional to join our team at our Middleburg Heights Branch (6849 Pearl Road, Middleburg Heights, OH 44130). The ideal candidate thrives in a team environment and has a passion for helping people. This full‑time, onsite position focuses on creating meaningful connections and handling each customer like a valued member of our family.
Responsibilities
Assist customers with banking transactions on the platform, in the teller area, or over the telephone
Run a teller window
Open depository accounts (checking, savings, certificate of deposit, IRA's)
Resolve customer issues on the platform
Assist in all areas of the branch
Requirements
High school diploma or equivalent
6+ months of recent retail bank teller experience and/or 3+ years of high-volume cashing-handling experience
Recent experience working on the platform with new account openings and resolving customer issues preferred
Outstanding customer service skills, including professional grammar and demeanor
Positive, proactive, and friendly interpersonal skills
Exposure to conventional first mortgages is a plus
Benefits & Perks
Competitive compensation packages
Medical, dental, vision, and more
401(k) match
11 bank holidays + vacation/sick time
Stock ownership allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage discount program
Education reimbursement program
Pay Range
Our anticipated pay range for this position is $18.00 - $22.00 per hour. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
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