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Pho Prime, LLC

Residential HVAC Service Technician

Pho Prime, LLC, Rochester, New York, United States

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Compensation $70,000.00 - $130,000.00/year

Job Description

Join a Legacy of Comfort and Quality - Now Hiring Service Technicians at Turnbull Heating Air!

Company Name: Turnbull Heating Air Pay Range: $70,000 - $130,000 per year + Performance Bonuses & Year-End Bonus

Job Overview Turnbull Heating Air is seeking high-performance Service Technicians to join our elite team of HVAC professionals. If you're passionate about delivering top-tier service, committed to continuous improvement, and thrive in a team of specialists focused exclusively on home comfort, this is your opportunity to build a rewarding and respected career. In this role, you'll troubleshoot, repair, and maintain residential HVAC systems with an emphasis on excellence, professionalism, and customer satisfaction.

Who We Are Turnbull Heating Air is a locally owned, family-operated company with deep roots in the HVAC industry and a sterling reputation throughout our community. Unlike others, we specialize only in HVAC, delivering unmatched quality for homeowners who value comfort, efficiency, and trustworthy service. Our team is made up of dedicated high-performers who take pride in their craft and in the company they represent. We're not just offering a job—we're offering a long-term career path, support for your professional growth, and a culture where you'll feel truly valued.

Key Responsibilities

Troubleshoot, diagnose, and repair residential heating and cooling systems.

Perform scheduled maintenance and system inspections to ensure proper operation.

Accurately document service activities, materials used, and customer interactions.

Communicate clearly with customers regarding system status, repair options, and recommendations.

Maintain high standards of cleanliness and professionalism on every job site.

Participate in on-call rotation for emergency service calls.

Collaborate with coworkers and dispatch team to ensure efficient service routes and customer satisfaction.

Follow all safety procedures and maintain required safety certifications.

Qualifications

3+ years of HVAC service experience preferred.

High school diploma or GED required.

EPA 608 Certification required.

OSHA 10 Certification preferred.

Strong customer service, communication, and problem-solving skills.

Ability to work independently and as part of a team.

Detail-oriented, reliable, and organized.

Health & Wellness : Medical, Dental, Vision, HSA, Life and Disability Insurance, Safety Equipment Provided, Wellness Programs

Career Development: Paid Training & Certifications, Apprenticeship/Mentor Program, Personal Tool Replacement Program, Tech Package (tablet/smartphone)

Work-Life Balance:

PTO (Vacation, Sick, Holidays), Paid Parental Leave, Child Care Assistance, Relocation Assistance, Volunteer Time Off

Compensation:

Retirement Savings Plan, Weekly Pay, Profit Sharing, Referral Bonus Program, Tuition Reimbursement

Perks:

Company Events, Uniforms Provided, Company Vehicle, Mileage Reimbursement, Rewards & Prizes, Sales Contests, Charity Alignment

This position guarantees a minimum of 35 work hours per week.

Schedule

Full-Time

Monday - Friday

Occasional On-Call

Overtime and weekend availability as needed

Location

On-site residential HVAC service across the local community

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Ready to take your HVAC career to the next level? Apply now and join a team that values expertise, integrity, and excellence.

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