Calhoun Liberty Credit Union
Teller - Blountstown, FL
The Teller is responsible for providing quality member service and performing financial transactions on member accounts. The role also assists the Card Services department with debt and credit card inquiries, problem resolution, and plastic issues. The Teller contributes to the Credit Union’s success by delivering outstanding member experiences, promoting member satisfaction and loyalty, and consistently upholding the Credit Union’s values and service standards.
Essential Functions
Delivers high‑quality member service to all members.
Assists members in person, online, and/or over the phone.
Routinely and accurately balances the vault, till drawers, and cash recycler machines.
Orders and receives cash from the Federal Reserve; breaks down cash on receipt and prepares shipments of cash and coin back to the Federal Reserve.
Researches and resolves member problems.
Performs routine member service transactions such as opening/closing accounts, changing addresses, ordering/reordering plastic cards, applying for loans, setting up payment arrangements, check reorders, and similar activities.
Actively contributes to individual goals as well as branch goals and promotions.
Complies with and stays up‑to‑date with applicable laws and regulations.
Operates within all internal dual‑control requirements, rules and regulations including OFAC, BSA, robbery and cash limits.
Manages plastic card operations, including instant cards, address changes, plastic reorders, and new card set‑up.
Works with members to accurately complete Skip‑A‑Pay forms and correctly enters information into the system.
Reports to work as scheduled.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Strong knowledge of financial transactions—including deposits, withdrawals, loan payments, and transfers.
Familiarity with credit union products and services (savings accounts, checking accounts, CDs, loans).
Proficient in handling cash transactions accurately and efficiently while following proper procedures and security protocols.
Excellent mathematical skills for counting and reconciling cash drawers at the beginning and end of each shift.
Knowledge of federal and state regulations related to credit union operations and financial transactions, including BSA, AML guidelines, and OFAC.
Ability to provide exceptional member service and effectively communicate with members, answering inquiries and resolving issues.
Strong attention to detail to ensure accurate and error‑free processing of transactions and account documentation.
Proficient in operating computer systems and software applications used for transaction processing, account management, and member inquiries.
Skilled in handling confidential and sensitive information with discretion and maintaining member privacy.
Strong organizational skills to manage multiple tasks.
Ability to work well in a team‑oriented setting, collaborating with colleagues and supervisors to achieve common goals.
Demonstrated honesty, integrity, and ethical behavior in all interactions with members and coworkers.
Knowledge of proper cash handling and security procedures, including identification of counterfeit currency and fraudulent activities.
Ability to learn and adapt quickly to new technologies and software systems used in credit union operations.
Excellent problem‑solving skills to identify and resolve member issues, discrepancies, or errors in a timely manner.
Effective communication skills, both verbal and written, to communicate clearly and professionally with members and coworkers.
Commitment to providing a positive member experience and building strong relationships with credit union members.
Working Conditions The working conditions typically involve working indoors within the branch office environment. Positions operate in a clerical capacity with workstations designed with a desk, computer, telephone, and various communication devices. Branches are equipped with printers, scanners, mail accessories, cash recyclers/dispense machines, and other necessary equipment to conduct business. The role involves regular interaction with members, colleagues, and supervisors and requires effective professional communication, both verbal and nonverbal. Hours are generally Monday‑through‑Friday, but some positions will require Saturday hours and possibly evening shifts in a rotation. The job also entails a high level of confidentiality, as all employees have access to sensitive member information and financial transactions. The work environment is fast‑paced and frequently involves shifting priorities.
Physical Requirements The role requires the ability to stand or sit for extended periods while assisting members with their transactions. Workstations are typically equipped with computers, telephones, cash drawers, and other equipment that may require reaching, bending, and performing repetitive motions. Manual dexterity and hand‑eye coordination are essential for accurately counting and handling cash. The job may also involve lifting up to 25 pounds and carrying boxes, supplies, cash drawers or coin bags, which can vary in weight. Clerical positions should have good vision and hearing to effectively communicate with members and read and interpret important documents, rules, and regulations. The ability to operate computer systems and software applications is necessary. Overall, the role requires physical stamina and the ability to perform tasks with precision and efficiency. Mental processing, contemplating, and decision‑making are also required in every position.
Travel No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
Up to one year of similar experience in cash handling, retail, or service delivery.
Moderate level of computer skills required with knowledge of Microsoft Office necessary.
Preferred Education and Experience
Some experience in a financial institution is preferred.
Supervisory Responsibilities This position does not have any supervisory responsibilities.
Additional Eligibility Qualifications None
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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Essential Functions
Delivers high‑quality member service to all members.
Assists members in person, online, and/or over the phone.
Routinely and accurately balances the vault, till drawers, and cash recycler machines.
Orders and receives cash from the Federal Reserve; breaks down cash on receipt and prepares shipments of cash and coin back to the Federal Reserve.
Researches and resolves member problems.
Performs routine member service transactions such as opening/closing accounts, changing addresses, ordering/reordering plastic cards, applying for loans, setting up payment arrangements, check reorders, and similar activities.
Actively contributes to individual goals as well as branch goals and promotions.
Complies with and stays up‑to‑date with applicable laws and regulations.
Operates within all internal dual‑control requirements, rules and regulations including OFAC, BSA, robbery and cash limits.
Manages plastic card operations, including instant cards, address changes, plastic reorders, and new card set‑up.
Works with members to accurately complete Skip‑A‑Pay forms and correctly enters information into the system.
Reports to work as scheduled.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Strong knowledge of financial transactions—including deposits, withdrawals, loan payments, and transfers.
Familiarity with credit union products and services (savings accounts, checking accounts, CDs, loans).
Proficient in handling cash transactions accurately and efficiently while following proper procedures and security protocols.
Excellent mathematical skills for counting and reconciling cash drawers at the beginning and end of each shift.
Knowledge of federal and state regulations related to credit union operations and financial transactions, including BSA, AML guidelines, and OFAC.
Ability to provide exceptional member service and effectively communicate with members, answering inquiries and resolving issues.
Strong attention to detail to ensure accurate and error‑free processing of transactions and account documentation.
Proficient in operating computer systems and software applications used for transaction processing, account management, and member inquiries.
Skilled in handling confidential and sensitive information with discretion and maintaining member privacy.
Strong organizational skills to manage multiple tasks.
Ability to work well in a team‑oriented setting, collaborating with colleagues and supervisors to achieve common goals.
Demonstrated honesty, integrity, and ethical behavior in all interactions with members and coworkers.
Knowledge of proper cash handling and security procedures, including identification of counterfeit currency and fraudulent activities.
Ability to learn and adapt quickly to new technologies and software systems used in credit union operations.
Excellent problem‑solving skills to identify and resolve member issues, discrepancies, or errors in a timely manner.
Effective communication skills, both verbal and written, to communicate clearly and professionally with members and coworkers.
Commitment to providing a positive member experience and building strong relationships with credit union members.
Working Conditions The working conditions typically involve working indoors within the branch office environment. Positions operate in a clerical capacity with workstations designed with a desk, computer, telephone, and various communication devices. Branches are equipped with printers, scanners, mail accessories, cash recyclers/dispense machines, and other necessary equipment to conduct business. The role involves regular interaction with members, colleagues, and supervisors and requires effective professional communication, both verbal and nonverbal. Hours are generally Monday‑through‑Friday, but some positions will require Saturday hours and possibly evening shifts in a rotation. The job also entails a high level of confidentiality, as all employees have access to sensitive member information and financial transactions. The work environment is fast‑paced and frequently involves shifting priorities.
Physical Requirements The role requires the ability to stand or sit for extended periods while assisting members with their transactions. Workstations are typically equipped with computers, telephones, cash drawers, and other equipment that may require reaching, bending, and performing repetitive motions. Manual dexterity and hand‑eye coordination are essential for accurately counting and handling cash. The job may also involve lifting up to 25 pounds and carrying boxes, supplies, cash drawers or coin bags, which can vary in weight. Clerical positions should have good vision and hearing to effectively communicate with members and read and interpret important documents, rules, and regulations. The ability to operate computer systems and software applications is necessary. Overall, the role requires physical stamina and the ability to perform tasks with precision and efficiency. Mental processing, contemplating, and decision‑making are also required in every position.
Travel No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
Up to one year of similar experience in cash handling, retail, or service delivery.
Moderate level of computer skills required with knowledge of Microsoft Office necessary.
Preferred Education and Experience
Some experience in a financial institution is preferred.
Supervisory Responsibilities This position does not have any supervisory responsibilities.
Additional Eligibility Qualifications None
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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