Citizens
Private Bank Operations Fraud Detection Senior Specialist - 2nd Shift
Citizens, Johnston, Rhode Island, us, 02919
Private Bank Operations Fraud Detection Senior Specialist - 2nd Shift
Apply for the
Private Bank Operations Fraud Detection Senior Specialist - 2nd Shift
role at
Citizens
Description As a Fraud Detection Sr. Specialist, you’ll play a pivotal role in the Citizens Private Bank Fraud Detection and Claims group. Our team is dedicated to protecting customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. You’ll review products for the prevention and detection of possible fraud, research and analyze account activity to assess risk levels, and apply compliance and verification procedures to take a holistic review of a customer’s account. This role tracks and actions cases within required timeframes according to regulatory guidelines and internal requirements, restoring account integrity and resolving fraudulent activity.
Primary Responsibilities
Perform analytical review of data and/or documentation, including customer data and review for fraud/risk activities.
Review accounts for fraudulent activity and take appropriate actions per department procedures.
Proactively research and investigate suspicious transactions and account activity.
Meet internal SLAs, maintain high diligence, and document detailed comments regarding investigation results.
Interact with external customers, department colleagues, and internal/external business partners.
Resolve findings through independent research and direct interaction with external customers, department colleagues, and business partners, focusing on customer satisfaction.
Communicate professionally and clearly, verbally and in writing, with bankers and high-net-worth clients.
Cross‑functionally assist with filing and tracking fraud claims within the department.
Qualifications, Education, Certifications And/or Other Professional Credentials Required Qualifications
High school degree or equivalent, required.
2 years of banking, fraud, and/or investigations experience, including verbal and written customer engagement.
Strong organization, technical, and analytical skills.
Ability to manage competing priorities, stay flexible, and function efficiently in a high volume, fast‑paced, deadline‑oriented environment.
Ability to learn and apply new concepts quickly.
Excellent communication and customer experience skills (written and verbal).
Ability to identify fraud trends and conduct enhanced account reviews.
Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Preferred Qualifications
Associate degree, preferred.
3+ years of banking or professional experience in analysis and/or financial services industry.
Knowledge of bank products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday‑Friday, 12:30‑9 PM; structured hybrid schedule: four days per week in office in Johnston, RI, one day per week work‑from‑home authorized.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
#J-18808-Ljbffr
Private Bank Operations Fraud Detection Senior Specialist - 2nd Shift
role at
Citizens
Description As a Fraud Detection Sr. Specialist, you’ll play a pivotal role in the Citizens Private Bank Fraud Detection and Claims group. Our team is dedicated to protecting customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. You’ll review products for the prevention and detection of possible fraud, research and analyze account activity to assess risk levels, and apply compliance and verification procedures to take a holistic review of a customer’s account. This role tracks and actions cases within required timeframes according to regulatory guidelines and internal requirements, restoring account integrity and resolving fraudulent activity.
Primary Responsibilities
Perform analytical review of data and/or documentation, including customer data and review for fraud/risk activities.
Review accounts for fraudulent activity and take appropriate actions per department procedures.
Proactively research and investigate suspicious transactions and account activity.
Meet internal SLAs, maintain high diligence, and document detailed comments regarding investigation results.
Interact with external customers, department colleagues, and internal/external business partners.
Resolve findings through independent research and direct interaction with external customers, department colleagues, and business partners, focusing on customer satisfaction.
Communicate professionally and clearly, verbally and in writing, with bankers and high-net-worth clients.
Cross‑functionally assist with filing and tracking fraud claims within the department.
Qualifications, Education, Certifications And/or Other Professional Credentials Required Qualifications
High school degree or equivalent, required.
2 years of banking, fraud, and/or investigations experience, including verbal and written customer engagement.
Strong organization, technical, and analytical skills.
Ability to manage competing priorities, stay flexible, and function efficiently in a high volume, fast‑paced, deadline‑oriented environment.
Ability to learn and apply new concepts quickly.
Excellent communication and customer experience skills (written and verbal).
Ability to identify fraud trends and conduct enhanced account reviews.
Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Preferred Qualifications
Associate degree, preferred.
3+ years of banking or professional experience in analysis and/or financial services industry.
Knowledge of bank products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday‑Friday, 12:30‑9 PM; structured hybrid schedule: four days per week in office in Johnston, RI, one day per week work‑from‑home authorized.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
#J-18808-Ljbffr