Senior Customer Service & Experience Analyst (Hybrid)

A leading consulting firm in customer service is seeking a Sr. Customer Service Analyst in Detroit, MI. This role involves managing customer complaints, supporting call center operations, and reporting performance metrics. The ideal candidate will have strong customer complaint management skills and experience in quality assurance. This position also requires the ability to work under pressure and involve participation in emergency operations when necessary. A contract role is offered, with a hybrid working model. #J-18808-Ljbffr