Intermountain Health
Central Market Float Pool Patient Service Representative PRN
Intermountain Health, Salt Lake City, Utah, United States, 84193
Central Market Float Pool Patient Service Representative PRN
– Intermountain Health
Base pay range:
$17.00/hr - $23.00/hr
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, and resolves patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system, following procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify information on appropriate accounts to determine insurance coordination of benefits and pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans necessary paperwork, educates patients on financial assistance, and proactively requests payments for current and past services.
Stays current on role responsibilities by reviewing monthly email/newsletter, ambulatory Epic dashboard, patient access, work queue, clinic/service line meetings, and emails each shift to ensure the highest performance standards.
Skills
Professional etiquette and communication
Collaboration / teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Job Details
Benefits Eligible: No
Shift Details: Monday–Sunday; 3 shifts a month
Unit/Location: Central Market Float Pool (variable clinics)
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity to manipulate complex and delicate supplies and equipment with precision; frequent computer use for typing and accessing information.
May require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Salt Lake Clinic
Salt Lake City, Utah
Schedule Scheduled Weekly Hours: 0 (as needed)
Hourly range: $17.86 - $23.22
Benefits We care about your well‑being – mind, body, and spirit – and provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
All positions subject to close without notice.
Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
#J-18808-Ljbffr
– Intermountain Health
Base pay range:
$17.00/hr - $23.00/hr
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, and resolves patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system, following procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify information on appropriate accounts to determine insurance coordination of benefits and pre‑certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans necessary paperwork, educates patients on financial assistance, and proactively requests payments for current and past services.
Stays current on role responsibilities by reviewing monthly email/newsletter, ambulatory Epic dashboard, patient access, work queue, clinic/service line meetings, and emails each shift to ensure the highest performance standards.
Skills
Professional etiquette and communication
Collaboration / teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Job Details
Benefits Eligible: No
Shift Details: Monday–Sunday; 3 shifts a month
Unit/Location: Central Market Float Pool (variable clinics)
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity to manipulate complex and delicate supplies and equipment with precision; frequent computer use for typing and accessing information.
May require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Salt Lake Clinic
Salt Lake City, Utah
Schedule Scheduled Weekly Hours: 0 (as needed)
Hourly range: $17.86 - $23.22
Benefits We care about your well‑being – mind, body, and spirit – and provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
All positions subject to close without notice.
Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
#J-18808-Ljbffr