AAA Mountain West Group
Automotive Service Advisor
– AAA Mountain West Group
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 –$185,000. We provide best‑in‑class benefits to plan for retirement, keep you and your family healthy, and support professional development.
11 Paid Holidays
Up to 17 days PTO first year – start earning day one; 22 days off in year two
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State‑of‑the‑art equipment and facilities with consistent car count and high volume of AAA tow‑ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million+ members in North America
Closed Sundays
The Service Advisor focuses on delivering an outstanding member experience and facilitating the workflow of technicians.
Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs, and exceed expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system.
Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
Source and estimate all needed parts for repairs to customer vehicles.
Suggest repairs for safety and improved performance and help prioritize for customers in order of importance: safety, economy, longevity, etc.
Review all repairs made to vehicles at point of sale and assure customers have a clear understanding of repairs performed throughout all phases of the transaction, including the original estimate through the final payment.
Perform minimal record keeping and other administrative functions required to support the business.
Knowledge/Skills/Abilities
Highly effective organizational skills.
Strong interpersonal and customer service abilities.
Highly proficient verbal and written communication skills in required language(s).
Knowledge of shop management and/or estimating software.
Knowledge of parts sourcing and use of online vendor catalogs.
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
Ability to work scheduled hours as necessitated by business need.
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record.
High School Diploma or equivalent certification (GED).
3–5 years industry experience in auto repair; service advisor experience preferred.
3–5 years successful direct customer interaction; auto repair preferred.
Automotive Service Excellence certification desired.
Work Environment / Physical Requirements Standing, bending, kneeling, pushing, sitting for extended periods.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Consumer Services
Referrals increase your chances of interviewing at AAA Mountain West Group by 2x.
#J-18808-Ljbffr
– AAA Mountain West Group
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 –$185,000. We provide best‑in‑class benefits to plan for retirement, keep you and your family healthy, and support professional development.
11 Paid Holidays
Up to 17 days PTO first year – start earning day one; 22 days off in year two
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State‑of‑the‑art equipment and facilities with consistent car count and high volume of AAA tow‑ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million+ members in North America
Closed Sundays
The Service Advisor focuses on delivering an outstanding member experience and facilitating the workflow of technicians.
Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs, and exceed expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system.
Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
Source and estimate all needed parts for repairs to customer vehicles.
Suggest repairs for safety and improved performance and help prioritize for customers in order of importance: safety, economy, longevity, etc.
Review all repairs made to vehicles at point of sale and assure customers have a clear understanding of repairs performed throughout all phases of the transaction, including the original estimate through the final payment.
Perform minimal record keeping and other administrative functions required to support the business.
Knowledge/Skills/Abilities
Highly effective organizational skills.
Strong interpersonal and customer service abilities.
Highly proficient verbal and written communication skills in required language(s).
Knowledge of shop management and/or estimating software.
Knowledge of parts sourcing and use of online vendor catalogs.
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
Ability to work scheduled hours as necessitated by business need.
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record.
High School Diploma or equivalent certification (GED).
3–5 years industry experience in auto repair; service advisor experience preferred.
3–5 years successful direct customer interaction; auto repair preferred.
Automotive Service Excellence certification desired.
Work Environment / Physical Requirements Standing, bending, kneeling, pushing, sitting for extended periods.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Consumer Services
Referrals increase your chances of interviewing at AAA Mountain West Group by 2x.
#J-18808-Ljbffr