Procore Technologies
Join to apply for the
Customer Support Representative
role at
Procore Technologies .
We’re looking for a talented
Customer Support Representative (CSR)
to help our customers achieve their goals through one-call resolutions and a best-in-class experience. In this remote, 24/7 support role you will collaborate with cross-functional teams, operate in a fast-paced contact center environment, and apply problem-solving skills to deliver value to Procore’s construction clients.
What you’ll do:
Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact.
Work in an exciting, fast‑paced contact‑center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs.
Leverage your strong collaboration skills, connecting with other teams to expedite client cases and solve complex customer problems.
Deliver a best‑in‑class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to guide customers through achieving their goals with Procore’s software.
Maintain diligent, consistent attention to detail and manage administrative aspects of the job.
Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike.
Proactively seek guidance and direction from manager and co‑workers when appropriate.
Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients and adhere to established ethical standards.
What we’re looking for:
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED.
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully.
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions.
A hungry learner with the ability to learn quickly and adapt to a changing product.
A self‑starter who is excellent at problem‑solving.
A solution‑focused mindset that proactively detects issues and provides timely solutions.
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player.
Prior experience or even interest in the construction industry is a plus.
Additional Information Base Pay Range: 19.20 – 26.40 USD hourly.
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
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Customer Support Representative
role at
Procore Technologies .
We’re looking for a talented
Customer Support Representative (CSR)
to help our customers achieve their goals through one-call resolutions and a best-in-class experience. In this remote, 24/7 support role you will collaborate with cross-functional teams, operate in a fast-paced contact center environment, and apply problem-solving skills to deliver value to Procore’s construction clients.
What you’ll do:
Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact.
Work in an exciting, fast‑paced contact‑center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs.
Leverage your strong collaboration skills, connecting with other teams to expedite client cases and solve complex customer problems.
Deliver a best‑in‑class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to guide customers through achieving their goals with Procore’s software.
Maintain diligent, consistent attention to detail and manage administrative aspects of the job.
Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike.
Proactively seek guidance and direction from manager and co‑workers when appropriate.
Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients and adhere to established ethical standards.
What we’re looking for:
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED.
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully.
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions.
A hungry learner with the ability to learn quickly and adapt to a changing product.
A self‑starter who is excellent at problem‑solving.
A solution‑focused mindset that proactively detects issues and provides timely solutions.
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player.
Prior experience or even interest in the construction industry is a plus.
Additional Information Base Pay Range: 19.20 – 26.40 USD hourly.
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
#J-18808-Ljbffr