Caesars Entertainment
Travel Specialist - Corporate (Las Vegas)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY The Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness.
HOW YOU WILL CREATE THE EXTRAORDINARY
All job duties will be focused on giving superior customer service and ensuring all travel preferences are met advised, and/or documented.
Book customers through GDS (SABRE) and hotel systems through various inbound channels.
Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
Be able to research anomalies in accounting both in mid and back office
Provide back up new user registration approvals for employee travel self-registration.
Must be knowledgeable and up to speed on trends within the overall travel industry.
Politely gives consistent, timely and accurate information and finds answer when unsure.
Ensure proper alignment with all internal teams through proactive communication strategies.
Update profiles in Sabre using native commands.
Maintains confidentiality of sensitive information
Other duties as assigned.
WHAT YOU WILL NEED
Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
GDS (Sabre preferred) or Airline software certifications strongly preferred
High School Diploma required.
Some college preferred.
OTHER REQUIREMENTS
Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office.
Excellent interpersonal, team building and problem solving skills required.
Must have excellent customer service skills.
Must present a well-groomed professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills.
Must be able to listen and respond to visual and aural cues.
WORK ENVIRONMENT
This role is a virtual role in Las Vegas, with occasional need to work from the office. Normal hours are M-F with occasional holidays.
TOGETHER WE WIN We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
#J-18808-Ljbffr
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY The Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness.
HOW YOU WILL CREATE THE EXTRAORDINARY
All job duties will be focused on giving superior customer service and ensuring all travel preferences are met advised, and/or documented.
Book customers through GDS (SABRE) and hotel systems through various inbound channels.
Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
Be able to research anomalies in accounting both in mid and back office
Provide back up new user registration approvals for employee travel self-registration.
Must be knowledgeable and up to speed on trends within the overall travel industry.
Politely gives consistent, timely and accurate information and finds answer when unsure.
Ensure proper alignment with all internal teams through proactive communication strategies.
Update profiles in Sabre using native commands.
Maintains confidentiality of sensitive information
Other duties as assigned.
WHAT YOU WILL NEED
Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
GDS (Sabre preferred) or Airline software certifications strongly preferred
High School Diploma required.
Some college preferred.
OTHER REQUIREMENTS
Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office.
Excellent interpersonal, team building and problem solving skills required.
Must have excellent customer service skills.
Must present a well-groomed professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills.
Must be able to listen and respond to visual and aural cues.
WORK ENVIRONMENT
This role is a virtual role in Las Vegas, with occasional need to work from the office. Normal hours are M-F with occasional holidays.
TOGETHER WE WIN We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
#J-18808-Ljbffr