Children's Hospital of The King's Daughters
Call Center Scheduling Coordinator
Children's Hospital of The King's Daughters, Norfolk, Virginia, United States, 23500
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Call Center Scheduling Coordinator
role at
Children's Hospital of The King's Daughters
Work schedule: Monday through Friday, 40 hours per week, with shifts occurring between 7:30am and 6:00pm.
Essential Duties and Responsibilities
Manages large volume of customer calls in a friendly and courteous manner.
Provides customer service through attentiveness, clear communication, and time management skills.
Obtains and evaluates all relevant information to handle and schedule appointments to the appropriate service area.
Serves as a patient liaison for scheduling of services for multiple departments.
Maintains customer records by updating account information.
Provides clerical, secretarial and project management functions for the service area.
Locates referrals and calls patients to schedule appointments for different service areas.
Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
Provides feedback on the efficiency of scheduling discrepancies to department leadership for process improvement.
Ensures compliance with all federal and state HIPAA/PHI laws.
Interfaces with multiple departments and multiple computer systems.
Performs other duties as assigned.
Licenses and/or Certifications
None required.
Minimum Education and Experience Requirements
High school graduate or GED.
Knowledge of medical terminology gained either through coursework or work experience highly preferred.
Ability to relate well with the public.
Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
Ability to utilize scheduling software and maintain updated schedules.
Able to work in multiple computer systems simultaneously.
Working Conditions
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Physical Requirements
Click here to view physical requirements.
Equal Employment Opportunity Statement
Equal Employment Opportunity is the Law - click here for more information
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at TalentTeam@chkd.org.
Seniority Level Entry level
Employment type Part-time
Job function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr
Call Center Scheduling Coordinator
role at
Children's Hospital of The King's Daughters
Work schedule: Monday through Friday, 40 hours per week, with shifts occurring between 7:30am and 6:00pm.
Essential Duties and Responsibilities
Manages large volume of customer calls in a friendly and courteous manner.
Provides customer service through attentiveness, clear communication, and time management skills.
Obtains and evaluates all relevant information to handle and schedule appointments to the appropriate service area.
Serves as a patient liaison for scheduling of services for multiple departments.
Maintains customer records by updating account information.
Provides clerical, secretarial and project management functions for the service area.
Locates referrals and calls patients to schedule appointments for different service areas.
Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
Provides feedback on the efficiency of scheduling discrepancies to department leadership for process improvement.
Ensures compliance with all federal and state HIPAA/PHI laws.
Interfaces with multiple departments and multiple computer systems.
Performs other duties as assigned.
Licenses and/or Certifications
None required.
Minimum Education and Experience Requirements
High school graduate or GED.
Knowledge of medical terminology gained either through coursework or work experience highly preferred.
Ability to relate well with the public.
Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
Ability to utilize scheduling software and maintain updated schedules.
Able to work in multiple computer systems simultaneously.
Working Conditions
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Physical Requirements
Click here to view physical requirements.
Equal Employment Opportunity Statement
Equal Employment Opportunity is the Law - click here for more information
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at TalentTeam@chkd.org.
Seniority Level Entry level
Employment type Part-time
Job function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr