Sam's Club
(USA) Tire and Battery Service Advisor
Sam's Club, Santa Clarita, California, United States, 91382
Base Pay Range
$19.00/hr - $26.00/hr
Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members and making recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members, understands roadblocks, and assists in training team members.
Provides products and services to members in accordance with Company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, completing and maintaining documents, demonstrating strong interpersonal skills, and engaging with people with professionalism and empathy. Operates hardware, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respects the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
Serves our customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strives for Excellence by displaying curiosity and a desire to learn; taking calculated risks; demonstrating courage and resilience; driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.
Follows Tire and Battery Center (TBC) safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services, provides correct information to Members on TBC goods and services, and reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Follows proper Point‑of‑Sale procedures to prevent shrink, complies with applicable laws and regulations when selling items to members, assists members with payment methods, return policies, and location of items, uses the cash register and completes member sales in a timely manner, and reports complaints, shrink issues, and problems with products, services, and work areas.
Benefits
Health benefits including medical, vision, and dental coverage.
Financial benefits including 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds licensed laws where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid entirely by Walmart.
Compensation The hourly wage range for this position is $19.00 to $26.00 per hour. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, depending on schedule, facility, season, or specific work performed.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Location Primary Location: 26468 Carl Boyer Dr, Santa Clarita, CA 91350‑2995, United States.
Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
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Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members and making recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members, understands roadblocks, and assists in training team members.
Provides products and services to members in accordance with Company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, completing and maintaining documents, demonstrating strong interpersonal skills, and engaging with people with professionalism and empathy. Operates hardware, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respects the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
Serves our customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strives for Excellence by displaying curiosity and a desire to learn; taking calculated risks; demonstrating courage and resilience; driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.
Follows Tire and Battery Center (TBC) safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services, provides correct information to Members on TBC goods and services, and reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Follows proper Point‑of‑Sale procedures to prevent shrink, complies with applicable laws and regulations when selling items to members, assists members with payment methods, return policies, and location of items, uses the cash register and completes member sales in a timely manner, and reports complaints, shrink issues, and problems with products, services, and work areas.
Benefits
Health benefits including medical, vision, and dental coverage.
Financial benefits including 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds licensed laws where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid entirely by Walmart.
Compensation The hourly wage range for this position is $19.00 to $26.00 per hour. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, depending on schedule, facility, season, or specific work performed.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Location Primary Location: 26468 Carl Boyer Dr, Santa Clarita, CA 91350‑2995, United States.
Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
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