Garmin
Product Support Specialist 1 (Seasonal) - Portuguese
We are seeking a full‑time Product Support Specialist 1 (Seasonal) – Portuguese at our Olathe, KS location. In this role, you will help customers get back to their passion by providing basic technical support for Garmin’s consumer products. You will answer phone calls, emails, chats and web posts in a timely manner while escalating issues for resolution, documentation, and follow‑up when necessary.
Responsibilities
Provide support to Garmin customers in Portuguese.
Demonstrate international cultural awareness.
Transcreate basic knowledge articles and FAQs.
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats.
Display strong customer support skills and maintain professional interactions with Garmin customers and co‑workers.
Become knowledgeable in the specifications, capabilities and operation of Garmin products.
Remain current on changes in policies, procedures, and product offerings.
Complete tasks and/or projects of basic complexity within defined process accurately and timely.
Thoroughly document work in an organized and timely manner.
Work a consistent and reliable schedule as identified by management.
Qualifications
High School Diploma or GED.
Fluency in Portuguese and English.
Interest in the product segment and willingness to develop product knowledge.
Demonstrated customer service expertise.
Strong verbal, written, and interpersonal communication skills.
Technical aptitude to troubleshoot and solve problems.
Professionalism, teamwork, positive attitude, time management and follow‑up skills.
Reliable and predictable attendance.
Computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.
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Responsibilities
Provide support to Garmin customers in Portuguese.
Demonstrate international cultural awareness.
Transcreate basic knowledge articles and FAQs.
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats.
Display strong customer support skills and maintain professional interactions with Garmin customers and co‑workers.
Become knowledgeable in the specifications, capabilities and operation of Garmin products.
Remain current on changes in policies, procedures, and product offerings.
Complete tasks and/or projects of basic complexity within defined process accurately and timely.
Thoroughly document work in an organized and timely manner.
Work a consistent and reliable schedule as identified by management.
Qualifications
High School Diploma or GED.
Fluency in Portuguese and English.
Interest in the product segment and willingness to develop product knowledge.
Demonstrated customer service expertise.
Strong verbal, written, and interpersonal communication skills.
Technical aptitude to troubleshoot and solve problems.
Professionalism, teamwork, positive attitude, time management and follow‑up skills.
Reliable and predictable attendance.
Computer skills and ability to navigate multiple screens.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.
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