BYD North America
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Parts Associate
role at
BYD North America
Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests and Parts Orders, as well as collecting daily Service Reports for warranty purposes.
Job Description Responsibilities
Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
Provide support in inventory management and stock replenishment by creating PR in CRM.
Collaborate with the warranty and warehouse teams.
Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
Assist Customer with parts availability and pricing in a timely manner.
Check inventory and ETA; provide updates on the status of orders and deliveries; manage order process from order entry through to shipment.
Maintain and track all orders in an organized manner, maintain proper documentation.
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on‑time shipping; notify customers when there are delays.
Handle customer complaints to ensure a positive customer experience with related teams.
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
Provide daily status reporting to Parts Manager/Supervisor/Lead.
Perform other duties as assigned.
Requirements
Experience in Customer Service and/or Automotive Parts.
Ideal candidates will have a minimum of two years’ experience.
Excellent communication and interpersonal skills; communicate effectively in person, by telephone, or by email.
Experienced with basic computer programs: MS Office (Word, Excel, PowerPoint), SAP and CRM.
Willing to constantly improve and learn new processes; self‑motivated.
Thrives in a fast‑paced environment.
Ability to present information to small and large groups.
Ability to work directly with customers and possibly in the customer’s environment; overtime may occur depending on the work volume.
Valid driver’s license in the home state and reliable transportation.
Additional Information
Supervisor responsibility: None.
Travel: None.
Pay range: $17.5 – $23.00 per hour.
Work type: Full‑time.
Work location: Lancaster, CA (On‑site).
Physical requirements: Ability to work in various environmental conditions; lift/move up to 50 lbs; frequent standing, walking and reaching; meet vision requirements. Reasonable accommodations may be made.
If you are a self‑motivated, technically proficient individual with a passion for training and traveling, we invite you to apply for this exciting opportunity to be a key player in the growing electric transit bus industry.
BYD America Corporation / BYD Motors, Inc. / BYD Coach & Bus LLC / BYD Energy LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Parts Associate
role at
BYD North America
Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests and Parts Orders, as well as collecting daily Service Reports for warranty purposes.
Job Description Responsibilities
Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
Provide support in inventory management and stock replenishment by creating PR in CRM.
Collaborate with the warranty and warehouse teams.
Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
Assist Customer with parts availability and pricing in a timely manner.
Check inventory and ETA; provide updates on the status of orders and deliveries; manage order process from order entry through to shipment.
Maintain and track all orders in an organized manner, maintain proper documentation.
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on‑time shipping; notify customers when there are delays.
Handle customer complaints to ensure a positive customer experience with related teams.
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
Provide daily status reporting to Parts Manager/Supervisor/Lead.
Perform other duties as assigned.
Requirements
Experience in Customer Service and/or Automotive Parts.
Ideal candidates will have a minimum of two years’ experience.
Excellent communication and interpersonal skills; communicate effectively in person, by telephone, or by email.
Experienced with basic computer programs: MS Office (Word, Excel, PowerPoint), SAP and CRM.
Willing to constantly improve and learn new processes; self‑motivated.
Thrives in a fast‑paced environment.
Ability to present information to small and large groups.
Ability to work directly with customers and possibly in the customer’s environment; overtime may occur depending on the work volume.
Valid driver’s license in the home state and reliable transportation.
Additional Information
Supervisor responsibility: None.
Travel: None.
Pay range: $17.5 – $23.00 per hour.
Work type: Full‑time.
Work location: Lancaster, CA (On‑site).
Physical requirements: Ability to work in various environmental conditions; lift/move up to 50 lbs; frequent standing, walking and reaching; meet vision requirements. Reasonable accommodations may be made.
If you are a self‑motivated, technically proficient individual with a passion for training and traveling, we invite you to apply for this exciting opportunity to be a key player in the growing electric transit bus industry.
BYD America Corporation / BYD Motors, Inc. / BYD Coach & Bus LLC / BYD Energy LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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