Actalent
Engineering Customer Support Representative
Actalent, Jacksonville, Florida, United States, 32290
Engineering Customer Support Representative
The Customer Service Representative (CSR) plays a crucial role in supporting the Repair Station by managing customer interactions, quoting repair orders, and ensuring timely processing of jobs. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with both internal teams and external customers.
Job Title Customer Support Representative
Responsibilities
Prepare and send quotes for repair orders daily.
Process repair station orders upon customer approval of quotes.
Manage and follow up on exchange order quotes.
Resolve issues preventing orders from being processed or released.
Communicate effectively with customers to build confidence and maintain satisfaction.
Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.
Investigate and resolve billing issues or disputes.
Interact professionally with all levels of the organization.
Train Level 2 Customer Service Specialists as needed.
Handle approximately 40 requests per day, including follow-ups.
Follow up on lack of customer response.
Essential Skills
Strong communication and customer service skills.
Ability to multi-task and manage high-volume requests.
Proficiency in Microsoft Office.
Oracle experience preferred.
Detail-oriented with problem-solving capabilities.
Ability to work independently and as part of a team.
Additional Skills & Qualifications
Experience in order processing.
Familiarity with Level 2 customer support.
Work Environment The work schedule for this position is Monday through Friday, 7:00 am to 3:30 pm. The role involves interacting with various teams and customers, requiring a professional demeanor and effective communication. The position demands proficiency in Microsoft Office and a preference for experience with Oracle systems.
Job Type & Location This is a Contract position based out of Jacksonville, FL.
Pay And Benefits The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 14, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
For accommodations due to a disability, please email actalentaccommodation@actalentservices.com.
Seniority Level
Entry level
Employment type
Contract
Job function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr
Job Title Customer Support Representative
Responsibilities
Prepare and send quotes for repair orders daily.
Process repair station orders upon customer approval of quotes.
Manage and follow up on exchange order quotes.
Resolve issues preventing orders from being processed or released.
Communicate effectively with customers to build confidence and maintain satisfaction.
Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.
Investigate and resolve billing issues or disputes.
Interact professionally with all levels of the organization.
Train Level 2 Customer Service Specialists as needed.
Handle approximately 40 requests per day, including follow-ups.
Follow up on lack of customer response.
Essential Skills
Strong communication and customer service skills.
Ability to multi-task and manage high-volume requests.
Proficiency in Microsoft Office.
Oracle experience preferred.
Detail-oriented with problem-solving capabilities.
Ability to work independently and as part of a team.
Additional Skills & Qualifications
Experience in order processing.
Familiarity with Level 2 customer support.
Work Environment The work schedule for this position is Monday through Friday, 7:00 am to 3:30 pm. The role involves interacting with various teams and customers, requiring a professional demeanor and effective communication. The position demands proficiency in Microsoft Office and a preference for experience with Oracle systems.
Job Type & Location This is a Contract position based out of Jacksonville, FL.
Pay And Benefits The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 14, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
For accommodations due to a disability, please email actalentaccommodation@actalentservices.com.
Seniority Level
Entry level
Employment type
Contract
Job function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr