Weatherspoon Enterprises Inc
Surveillance Operations Center -SOC- TeleCommunicator
Weatherspoon Enterprises Inc, Charlotte, North Carolina, United States, 28212
Job Description
Job Description
Surveillance Operations Center (SOC) Telecommunicator Join a Team that Protects What Matters Most At Weatherspoon Enterprises, we’re at the forefront of securing residential communities, construction sites, and development projects. As a Telecommunicator in our Security Operations Center, you’ll play a crucial role in monitoring and coordinating safety operations, connecting our security team with the field and public safety partners. If you’re calm under pressure, have a sharp eye for detail, and excel in communication, this is the perfect opportunity to be part of a dynamic team dedicated to making a difference. Why Choose Weatherspoon?
Our SOC is a supportive, fast-paced environment where every team member's voice and perspective matter. We value diverse backgrounds and welcome individuals who bring fresh ideas and perspectives. At Weatherspoon, we’re not just providing a job; we’re offering a career path with opportunities to grow and develop in the security industry.
Key Responsibilities Communication Hub:
Serve as the primary link between on-site security guards, field teams, and public safety partners, ensuring rapid and accurate information flow. Incident Handling:
Receive and manage incoming calls for assistance, using effective questioning to gather critical information and coordinating responses with appropriate personnel. Dispatch Operations:
Operate telecommunication equipment, including phone and two-way radio systems, to dispatch security teams and communicate effectively with officers and public safety. Surveillance Monitoring:
Utilize multi-site video systems to observe activities, report incidents, and provide real-time support to field officers. Incident Documentation:
Accurately document all incidents, activities, and officer reports using electronic systems to ensure up-to-date records. Safety Assurance:
Regularly check in with guards on mobile patrol or stationed at key sites to confirm their safety and provide support as needed. Investigative Support:
Retrieve video footage and documentation to assist with internal or external investigations as directed by senior management. Team Collaboration:
Participate in company meetings, training sessions, and other professional development activities to stay informed and engaged.
What You Bring Communication Skills:
Strong verbal and written communication skills, with the ability to clearly convey information to officers, callers, and public safety partners. Calm Under Pressure:
Ability to remain composed in high-stress situations, effectively managing emergency calls and coordinating swift responses. Technical Proficiency:
Familiarity with communication equipment (phone systems, two-way radios); comfortable with typing and using computer-based record-keeping systems. Attention to Detail:
Exceptional focus on accuracy and thoroughness in record-keeping, communication, and incident documentation. Problem-Solving:
Quick-thinking with a proactive approach to assessing situations, gathering relevant information, and making informed decisions. Multitasking Ability:
Skilled at handling multiple tasks simultaneously in a fast-paced environment, prioritizing urgent needs, and ensuring timely response. Inclusivity:
Ability to work collaboratively with a diverse team, contributing to a positive and respectful workplace culture. Security Knowledge:
Understanding of security protocols, emergency response processes, and relevant laws and regulations.
Qualifications Age Requirement:
Must be 18 years or older. Background:
Completion of a pre-employment drug and background screening. Certification:
Registration with the NCPPS Board (if applicable). Language:
Proficiency in English; bilingual skills are an asset. Schedule Flexibility:
Willing to work rotating shifts, including nights, weekends, and holidays, to maintain 24/7 coverage. Status:
Full-time, Part-Time, Casual or Relief and Weekend Only employment is available
Physical & Work Environment Requirements Work Setting:
Operate primarily within an office environment in the Security Operations Center, handling telecommunication and monitoring systems. Physical Demands:
Extended periods of sitting, with occasional standing or movement to access equipment or communicate with colleagues. Confidentiality:
Adhere to strict confidentiality protocols due to potential exposure to sensitive information. Safety Standards:
Follow all safety protocols and guidelines to protect yourself and your team.
Why Weatherspoon? Weatherspoon Enterprises Inc. is an equal opportunity employer committed to building a diverse, inclusive team. We celebrate and value each individual’s unique background and experiences. If you need any accommodations during the application or interview process, please let us know. Ready to join a team where your voice matters? Apply today to make a difference in security and protect communities with Weatherspoon Enterprises!
Job Description
Surveillance Operations Center (SOC) Telecommunicator Join a Team that Protects What Matters Most At Weatherspoon Enterprises, we’re at the forefront of securing residential communities, construction sites, and development projects. As a Telecommunicator in our Security Operations Center, you’ll play a crucial role in monitoring and coordinating safety operations, connecting our security team with the field and public safety partners. If you’re calm under pressure, have a sharp eye for detail, and excel in communication, this is the perfect opportunity to be part of a dynamic team dedicated to making a difference. Why Choose Weatherspoon?
Our SOC is a supportive, fast-paced environment where every team member's voice and perspective matter. We value diverse backgrounds and welcome individuals who bring fresh ideas and perspectives. At Weatherspoon, we’re not just providing a job; we’re offering a career path with opportunities to grow and develop in the security industry.
Key Responsibilities Communication Hub:
Serve as the primary link between on-site security guards, field teams, and public safety partners, ensuring rapid and accurate information flow. Incident Handling:
Receive and manage incoming calls for assistance, using effective questioning to gather critical information and coordinating responses with appropriate personnel. Dispatch Operations:
Operate telecommunication equipment, including phone and two-way radio systems, to dispatch security teams and communicate effectively with officers and public safety. Surveillance Monitoring:
Utilize multi-site video systems to observe activities, report incidents, and provide real-time support to field officers. Incident Documentation:
Accurately document all incidents, activities, and officer reports using electronic systems to ensure up-to-date records. Safety Assurance:
Regularly check in with guards on mobile patrol or stationed at key sites to confirm their safety and provide support as needed. Investigative Support:
Retrieve video footage and documentation to assist with internal or external investigations as directed by senior management. Team Collaboration:
Participate in company meetings, training sessions, and other professional development activities to stay informed and engaged.
What You Bring Communication Skills:
Strong verbal and written communication skills, with the ability to clearly convey information to officers, callers, and public safety partners. Calm Under Pressure:
Ability to remain composed in high-stress situations, effectively managing emergency calls and coordinating swift responses. Technical Proficiency:
Familiarity with communication equipment (phone systems, two-way radios); comfortable with typing and using computer-based record-keeping systems. Attention to Detail:
Exceptional focus on accuracy and thoroughness in record-keeping, communication, and incident documentation. Problem-Solving:
Quick-thinking with a proactive approach to assessing situations, gathering relevant information, and making informed decisions. Multitasking Ability:
Skilled at handling multiple tasks simultaneously in a fast-paced environment, prioritizing urgent needs, and ensuring timely response. Inclusivity:
Ability to work collaboratively with a diverse team, contributing to a positive and respectful workplace culture. Security Knowledge:
Understanding of security protocols, emergency response processes, and relevant laws and regulations.
Qualifications Age Requirement:
Must be 18 years or older. Background:
Completion of a pre-employment drug and background screening. Certification:
Registration with the NCPPS Board (if applicable). Language:
Proficiency in English; bilingual skills are an asset. Schedule Flexibility:
Willing to work rotating shifts, including nights, weekends, and holidays, to maintain 24/7 coverage. Status:
Full-time, Part-Time, Casual or Relief and Weekend Only employment is available
Physical & Work Environment Requirements Work Setting:
Operate primarily within an office environment in the Security Operations Center, handling telecommunication and monitoring systems. Physical Demands:
Extended periods of sitting, with occasional standing or movement to access equipment or communicate with colleagues. Confidentiality:
Adhere to strict confidentiality protocols due to potential exposure to sensitive information. Safety Standards:
Follow all safety protocols and guidelines to protect yourself and your team.
Why Weatherspoon? Weatherspoon Enterprises Inc. is an equal opportunity employer committed to building a diverse, inclusive team. We celebrate and value each individual’s unique background and experiences. If you need any accommodations during the application or interview process, please let us know. Ready to join a team where your voice matters? Apply today to make a difference in security and protect communities with Weatherspoon Enterprises!