Litify is hiring: Entry-Level Support Engineer (Salesforce Certified) in Las Veg

At Litify, we're transforming the legal industry by powering the top performers with our innovative platform. As leaders in legal technology, we provide a comprehensive legal operating solution built on Salesforce, enabling law firms and legal departments to enhance their operations. Our mission is straightforward: to improve business outcomes for our clients, allowing them to focus on delivering exceptional legal services. Over 400 enterprise businesses and 55,000 legal professionals rely on Litify to leverage technology and services that stand the test of time. 5000 and Deloitte Technology Fast 500's fastest-growing private companies in America, we are proud to be backed by Bessemer Venture Partners and have won numerous awards for our outstanding software solutions. Join us in our offices located in New York and New Orleans, at the center of legal innovation. Litify is built on the Salesforce platform, and we are excited to welcome a new Support Engineer (Tier 1) to our growing Customer Success team. We aim to have the best technical support team for our clients, so we seek candidates who are passionate about customer service, technical support, and problem-solving. In this role, you will gain a comprehensive understanding of Litify's products and Salesforce functionality, assisting customers with technical issues through thorough troubleshooting. This position involves using Salesforce Service Cloud and may include Zoom calls and recorded video support. You will also contribute to creating knowledge articles for our customers and internal staff. Assist customers with complex Salesforce/Litify issues and technical inquiries. • Identify and debug complex issues, distinguishing between configuration issues, product bugs, and Salesforce platform bugs. • Reproduce issues in Salesforce sandboxes and demo environments. • Report potential product bugs to Tier 2 Support with relevant details. • Collaborate with Customer Success Managers to explore solutions and next steps. • Perform basic configuration changes in Salesforce (updating permissions, records, and automations). • Engage in special projects, providing support for beta products. • Create knowledgebase articles and video walkthroughs for the Litify community. • Embrace and foster a culture of collaboration, continuous improvement, and positivity within Support Engineering. 1-3 years of customer-facing technical experience (preferably in SaaS). • 1-3 years of experience with Salesforce and relevant certifications (e.g., Experience with ticketing systems (preferably Atlassian Jira and Service Cloud). • Strong collaboration and relationship-building skills to achieve results. • A bachelor's degree from an accredited university. • Experience with advanced Salesforce tools (Dev Console, Data Loader, Workbench). • Knowledge of web debugging tools (Postman, Browser Dev Console, Telerik). • Understanding of web technologies (HTML, CSS, JS). • Aptitude for organizing processes and fixes into clear content. • Understanding of the legal industry and/or accounting. The estimated base salary for this position is $75,000, and additional bonuses and benefits may be offered.