Monument Staffing is hiring: Front Office Assistant Medical Office in Stoneham

*Contract-to-hire position* The Front Office Assistant serves as the first point of contact for patients and visitors and plays a key role in ensuring smooth daily operations of a small healthcare practice. This individual supports scheduling, registration, patient communication, insurance-related clerical processes, and general administrative functions while maintaining a welcoming and professional front desk environment. The ideal candidate is organized, detail-oriented, discreet, and comfortable balancing customer service responsibilities with administrative accuracy. Key Responsibilities Welcome patients and visitors, provide clear directions, and ensure a positive first impression of the practice. Verify and update patient information in the clinic’s practice management system. Maintain a calm, respectful, and professional demeanor in all patient interactions. Uphold patient dignity and confidentiality at all times in compliance with HIPAA standards. Coordinate appointment scheduling, confirmations, cancellations, and rescheduling according to clinic procedures. Enter and maintain accurate patient registration and demographic information. Conduct reminder outreach prior to scheduled appointments and assist with follow-up scheduling as needed. Respond to patient needs promptly while ensuring appointment workflows remain accurate and efficient. Answer incoming calls, screen inquiries, and route messages appropriately with attention to detail. Assist patients with general questions related to appointments, documentation, and next steps. Contact patients when services/items are ready for pickup, when applicable. Assist with insurance verification and documentation review to ensure accuracy against payer guidelines. Support billing-related clerical tasks including basic invoice preparation and insurance follow-up on outstanding balances. Respond to routine billing questions and escalate complex concerns to the appropriate team member. Collect copayments and other fees following practice procedures. Post payments accurately, support daily reconciliation, and assist with balancing the register. Prepare deposits, track petty cash activity, and support regular bank deposits as directed. Maintain patient charts and ensure forms are current, organized, and appropriately filed. Support the upkeep of front desk forms and administrative documents to ensure current versions are used consistently. Open, sort, and distribute incoming mail. Prepare shipments and process outgoing packages as needed. Order and maintain front office supplies, forms, and other essential materials required for daily operations. Assist with general administrative tasks and provide support to clinical staff as needed. Ensure the front office and reception area are clean, organized, and ready for the start of each day. Support routine maintenance tasks such as tidying the waiting area, restocking materials, and managing trash/recycling removal per office procedure. Assist with practice outreach and marketing initiatives, such as distributing materials or supporting community-facing tasks as assigned. Qualifications & Skills Bachelors degree preferred; additional coursework in healthcare administration or business is a plus. Prior experience in a medical or healthcare front office environment strongly is a plus. Must keep up to date with COVID vaccines and boosters and flu vaccines. Strong interpersonal communication skills with the ability to interact professionally with diverse patients. Excellent organizational ability and attention to detail, especially when handling scheduling and data entry. Comfortable working with practice management systems and basic office software. Ability to handle sensitive information with discretion and maintain strict confidentiality. Dependable, punctual, and able to manage multiple competing priorities in a fast-paced setting. *Quoted hourly range does not guarantee the final hourly offer. Offers will be determined by variables such as years of experience, education level, etc. by the client.** **This job posting is being posted on a clients behalf by an agency. For confidentiality reasons, this is not the original/exact job description. Specific details will be provided to candidates that are invited to interview with the client.**