Support Analyst - MES Level 2 (Manufacturing Execution Systems Job at The Hiring
The Hiring Group, Greenville, SC, US
Our client is on the hunt for a hands-on, tech-savvy Support Analyst who enjoys being close to manufacturing operations and solving real-world problems. If you like working in Windows-based environments, supporting end users, troubleshooting systems, and bridging the gap between IT and the plant floor, this role was built for you. This is a great opportunity for someone who wants deep technical exposure to Manufacturing Execution Systems (MES) while working alongside engineers, operators, and IT teams in a fast-paced production environment. Location: Onsite at a large manufacturing facility in Greenville Job Type: Long-Term Contract (Contract-to-Hire possible, not guaranteed) Pay Rate: $35 - $51/hr (Based on Experience) Travel: Up to 30% (planned in advance with limited international travel possible) Work Authorization: U.S. Citizen or Green Card holder (no sponsorship) What You'll Be Doing As a Level 2 MES Support Analyst, you'll play a key role in deploying, supporting, and improving Manufacturing Execution Systems that connect equipment, data, and plant operations. Responsibilities include:
- Deploying and supporting Level 2 MES systems for new or upgraded manufacturing equipment
- Partnering with plant teams to understand equipment operation and production workflows
- Testing systems prior to launch and supporting them during and after go-live
- Troubleshooting application, system, data, and integration issues
- Performing minor application updates, configuration changes, and data or SQL script adjustments
- Providing IT support and end-user troubleshooting in a manufacturing environment
- Training local users on system functionality and best practices
- Supporting multiple manufacturing sites as part of a collaborative MES support team
- Windows Server and Microsoft environments
- .NET Framework applications developed in C#
- User interfaces built in ASP.NET (legacy) or WPF
- Backend databases including Oracle and PostgreSQL
- SQL used for querying, troubleshooting, and data validation
- Networked systems utilizing TCP/IP and Modbus protocols
- Background in computer science, information technology, engineering, or equivalent hands-on experience
- 5-7 years of experience supporting systems in manufacturing or industrial environments
- Strong experience supporting Windows-based servers and applications
- Experience with at least one object-oriented programming language (C# preferred)
- Hands-on experience working with databases such as Oracle and/or PostgreSQL, including SQL queries
- Network troubleshooting experience involving TCP/IP and Modbus communications
- Strong English communication skills, both written and verbal
- Experience modernizing, upgrading, or improving existing systems
- Project coordination or project management experience
- Exposure to manufacturing automation or industrial systems
- Familiarity with tools such as Jira, ServiceNow, or Power BI
- IT support or end-user troubleshooting in a Windows/Microsoft environment
- Windows Server administration or application support
- Networking fundamentals (not a network engineer, but solid understanding)
- SQL for data analysis, troubleshooting, or reporting
- Supporting applications in a manufacturing or industrial setting
- Working hands-on with systems while collaborating with non-technical users
- A hands-on problem solver who enjoys figuring things out
- Comfortable working directly on the plant floor when needed
- Someone who communicates well with both technical and non-technical teams
- Open to occasional, planned travel to support multiple sites
- Competitive hourly pay with long-term stability
- Exposure to enterprise-level MES systems
- Real ownership of systems that directly impact production
- A team environment that values collaboration and problem-solving
- Opportunity to grow into deeper MES, systems, or manufacturing IT roles