Service Desk Support - Overnight Analysts Job at TEKsystems in Columbus

Service Desk Technician* *Entry Level | Hybrid | FullTime* *Position Overview* The Service Desk Technician provides frontline support for customer technical issues, assisting users through phone, chat, and ticketing systems. This role focuses on gathering information, performing initial troubleshooting, documenting issues, and ensuring timely resolution. Strong customer service skills are essential, as the technician will interact with users across various communication channels. Respond to customer inquiries by phone, chat, and selfservice ticket submissions. * Gather details, document issues, and perform initial troubleshooting steps. * Maintain accurate and complete records of all support interactions. * Stay up to date on products, services, and procedures through training and documentation. * Provide excellent customer service and maintain a professional, helpful demeanor. *Strong customer service and communication skills. * Experience in phonebased or emailbased support environments is a plus. * Familiarity with ticketing systems and basic computer applications. * IT support experience. * Experience in a contact center or service desk environment. * Standard business hours, Monday-Friday. * Job Type & Location*This is a Contract position based out of Columbus, OH. *available for this temporary role may include the following: * Medical, dental & vision * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Employee Assistance Program * Application Deadline*This position is anticipated to close on Jan 13, 2026. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.