Service Desk Support - Overnight Analysts Job at American Systems in Arlington

Service Desk Technician Location US-VA-Arlington ID Category IT / Cyber Security / Network Systems Position Type Full-Time Remote No Clearance Required Secret Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance. Responsibilities As a Service Desk Technician, you will have the opportunity to do the following: Provide first-level contact and problem resolution for all users with assigned software application problems. • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. • Respond to users requests for technical assistance in person, via phone or electronically. • Act as a liaison between customers and internal support staff to assure accurate problem interpretation. • Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation • Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead • Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Qualifications • 2+ years' experience in a Service Desk environment • CompTIA Security + REQUIRED • Secret Clearance! Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status