Pacific Life is hiring: Sr Operations Data Analyst in Newport Beach

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. We're actively seeking a talented Sr Operations Data Analyst to join our Operations Data Team in Newport Beach, CA or Omaha, NE. As a Sr Operations Data Analyst, you'll move Pacific Life, and your career, forward by researching and analyzing operational data trends and supporting data driven decisions. Your colleagues will include fellow operations analysts. How you'll help move us forward: • Supports Operations with developing, producing, and maintaining a variety of real time and historical reporting as requested. Focus may include, but is not limited to SLA and Productivity, Service Platform Analytics, Department and Operational Forecasting and Modeling. • Build knowledge of Operations and departmental business, process, and customers. Consultatively collaborates with internal customers to identify and support reporting needs, even when initial objectives may be ambiguous. • Effectively utilizes established data analytics tools to extract insights from data sets; Data Analysts to identify best approaches on complex reporting requests, as appropriate. • Able to translate data for business leaders and users to facilitate decision making; Accurately uses historical data, statistical modeling and seasonality to develop long-term forecasting projections. • Constructs capacity and overtime models for team to accurately determine staffing needs aligned to forecasting needs and minimize expense. • Acts as direct point of contact for data needs of assigned business team; Ensures accuracy of KPIs and alignment to department SLAs and business objectives. Preferably 5+ years within the financial services industry (or comparable equivalent), with experience in a highly service-focused, financial services Operations environment. • Demonstrated research and analysis skills; Able to work independently under minimal supervision. • Proficiency in data visualization tools such as Tableau, Power BI, or Business Objects. • Experience working with data platforms and technologies such as Snowflake, Alteryx, or similar. • Familiarity with operational data domains including Call Center metrics, Transactional Workflow, and Policy Administration systems. • We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents • Paid Time Off, Holiday Schedules, and Financial Planning Time Off • Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.