Elevance Health is hiring: Support Services Specialist in Lake Mary

Anticipated End Date: Position Title: Support Services Specialist Job Description: Support Services Specialist Location: This role requires associates to be in-officedays per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. The ideal candidate should live near one of the following Pulsepoints: Lake Mary-FL, Miami-FL, Tampa-FLor Harvey, Louisiana. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 8:30 am - 5:30 pm (ET). Additional hours, including weekends or holidays, may be required based on operational needs. The Support Services Specialist is responsible for performing duties to document and validate various activities, documentation, and events as they relate to the patient/pharmacy/prescriber/manufacturer requirements. How You Will Make an Impact Primary duties may include, but are not limited to:

• Perform inbound and outbound calls, review and document accurate notes taken related to the calls and ensure correctness of entries made to patient file.
• Audit patient accounts as required by manufacturing or payors, review entries for accuracy, correctness, and specific criteria.
• Identify adverse events required by the manufacturers and notify the clinician ensuring all documentation requirements are met.
• Review discharge work instructions to ensure all attempts have been made to service the patient prior to discharge; attempts include but are not limited to contacting the patient and the prescriber.
• Follow up with the patients, prescribers, internal associates, and others to provide or obtain information needed.
• Support additional therapy programs as they arise which may require additional documentation and tasks.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

Minimum Requirements:

• High School Diploma or GED and minimum 2 years of experience in pharmacy environment.
• Current, valid, active, and unrestricted State Pharmacy Tech.
• Certification or national certification based on applicable state(s) required.

Preferred Skills, Capabilities, and Experiences:

• Previous experience working in specialty pharmacies is highly preferred.
• Experience in a call center environment is preferred.
• National Pharmacy Technician Certification (CPhT) is preferred.

Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Licensed/Registered Pharmacist/Pharmacy Technician Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.