Chenega MIOS is hiring: Remote Services Support Specialist in Fort Belvoir

Join our Talent Network Helpdesk Support Services Specialist - Senior The Help Desk Support Services Specialist - Senior will provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Receive customer trouble tickets and service requests for desktop support. • Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer. • Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals. • Troubleshoot and resolve service requests. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging. • Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors. • Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches. • Install encryption systems used to protect the data of portable systems such as laptops. • Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network. • Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor. • Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client. • Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS). • Respond and support HBSS, ACAS, SIPRNET, and VTC services as required. • Coordinate with Information Assurance functional leads in support of HBSS services. • Contribute to SharePoint library. • Follow all policies, procedures, and regulations. • Support the creation of SharePoint accounts. • Provide oversight/training of junior staff as required. • Maintain currency on technology and service capabilities. • Bachelor's degree in a related field and 5+ years of relevant experience. • Combination of experience and training may be used in lieu of a degree. • Microsoft 365 Certified: Secret clearance Tier 5 investigation required.