Support Engineer Digital Brand Services Job at Corporation Service Company in Wi

Support Engineer Digital Brand Services Trending Job Description Support Engineer Digital Brand Services Wilmington, DE Monday-Friday, 6:00am-3:00pm EST Hybrid Work Model (3 days onsite from Wilmington) We are looking for collaborative and innovative individuals to join our team and help manage a platform built on advanced technology that drives our customers success. As a Support Engineer, you'll be responsible for deploying, maintaining, and supporting our in-house applications built on Java, Linux, SQL, and AWS technologies. At CSC, we prioritize technical innovation, high-quality service, and teamwork. Our teams collaborate to manage and maintain Brand Protection solutions that make a meaningful impact for our customers. Some of the things you will you be doing:

• Ensure the delivery of high-quality service to both internal users and external customers.
• Provide first-response support and manage enquiries related to our DomainSec Brand Protection product.
• Resolve technical issues when possible; otherwise, log and elevate to the appropriate specialist.
• Respond to all support enquiries in accordance with company standards and within the specified SLA.
• Offer hands?on support and take responsibility for Brand Protection systems and products used by customers.
• Track and record actions taken to resolve issues.
• Develop and implement documented processes to support the companys product range.
• Maintain and update the product Knowledge Base.
• Monitor and manage outages to ensure maximum service availability.
• Produce technical reports for management as required.
• Work with the development team to identify problems and recommend feature enhancements for products.

What technical skills, experience and qualifications do you need?

• Bachelors degree in a related discipline or equivalent job experience.
• At least some of the following, and interest in learning the others:

• UNIX System administration
• Cloud Service administration
• Scripting or programming for automation
• Database administration or query writing
• Virtualization and containerization technologies

• 1-3 years previous experience of working in a systems administration or development environment.
• Good problem?solving skills
• Aptitude for learning new technologies
• Good collaboration skills with technology users and providers
• Good communication and documentation skills

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About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth?oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success?sharing bonuses or commission plans based on individual performance. To learn more, visit . We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third?party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. Why Work with CSC? At CSC, were always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit?sharing, paid time off, tuition reimbursement, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit?stand workstations, and digital interface points with wireless access throughout the campus. Its an exciting time for us in terms of growth and expansion.

Job Info

• Job Identification 12697
• Job Category Application Development and Support
• Job Schedule Full time

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