Dtcc is hiring: Application Support Engineer/ Production Support Engineer in Jer

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Comprehensive health and life insurance and well-being benefits, based on location • Pension / Retirement benefits • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Being a member of the Application Support Engineering team you will specialize in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents. Lead Major Incident calls, engage appropriate teams, and drive root cause analysis for critical production issues. • Troubleshoot and debug complex system components in highly regulated environments spanning on-prem and cloud applications. • Analyze application designs and provide feedback on gaps or optimization opportunities. • Participate in Disaster Recovery / Loss of Region events (planned and unplanned), ensuring compliance and evidence collection. • Contribute to Monthly Service Reviews (MSR) with development partners to review KPIs. • Collaborate across teams to resolve application issues and provide input during design and development stages. • Support audit requests by providing documentation and evidence promptly. • Capture and analyze project requirements, translating them into technical specifications. • Resolve critical application alerts and production defects, providing business impact analysis. • Identify and implement automation opportunities to reduce manual monitoring efforts. • Execute pre-production/production code deployment plans and vendor application upgrade processes. • Align risk and control processes into daily responsibilities to mitigate operational risk. **Bachelor's degree preferred or equivalent experience Hands-on experience with distributed systems (Unix/Linux/Windows). • Strong SQL/PLSQL and scripting skills (Python, Bash, Shell). • Familiarity with relational databases (DB2, Oracle, Snowflake). • Monitoring and observability tools (Splunk, Dynatrace, Grafana). • Middleware and messaging systems (WebSphere, JBoss, IBM MQ, Kafka). • Proven ability to lead incident management and root cause analysis. Mainframe troubleshooting (COBOL, JCL, DB2 Stored Procedures). • Cloud platforms (AWS, Azure, OpenShift) and modern databases (Postgres, Snowflake). • ETL tools (Informatica, Talend). We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. 3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.