Technical Customer Service Support Job at Foundever in Morristown
Foundever, Morristown, TN, US
Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TNAND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION. Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. What We're Looking For:
- Ability to multitask in and navigate between screens efficiently while assisting customers
- Comfortable in a fast-paced environment
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a criminal background
- Handle inbound customer service calls
- Drive customer satisfaction through voice, chat and email communication
- Navigate multiple systems and tools
- Recommend product solutions for unique customer needs
- Pay: $17/hour base rate + growth opportunities up to $19/hour
- 100% paid training
- Dedicated time to skill development
- Benefits including medical, dental, life, and vision insurance
- 401k retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
- Employee Assistance Program (EAP)