Customer Service Project Manager H/F Job at 4M HR Logistics in Augusta

Act as the primary point of contact between customers, MSP Administrators, OEM suppliers and Crew Chiefs, ensuring clear communication and alignment on project objectives. Manage the maintenance initiatives for as many as fifty (50) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery. Establish detailed operational objectives and action plans to meet project performance goals. Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO). Identify potential project challenges and implement corrective actions in a timely manner. Ensure all company contract commitments are met and executed per customer agreements. Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration. Obtain customer approvals for work scope changes and overtime as needed. Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies. Drive sales by informing customers about company capabilities, special programs, and pricing incentives. Prepare customer quotations and administer warranty claims and special programs. Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance. Investigate and resolve customer concerns and billing disputes in collaboration with internal teams. Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies. Minimum 3 years of Project Management experience. Minimum 3 years of mechanical repair experience. High School Diploma or GED equivalent. Aircraft maintenance /Aviation mechanical repair experience. Project Management experience within the Aviation industry. Proficiency with Salesforce (CRM) and Microsoft Office suite(MS Project/ SharePoint/Excel/ Outlook). Specialized certifications/training from aircraft manufacturers, OEM suppliers, FlightSafety, technical schools and/or CAE. Specialized training or certifications specific to Honeywell products.