Ursitti Enterprises LLC
Customer Service Representative
Ursitti Enterprises LLC, Merrillville, Indiana, United States, 46410
Job Description
Job Description
Duties include: Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to insure that appropriate changes were made to resolve customers’ problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Qualifications/Requirements: Excellent Written and Verbal Communication Skills Strong Analysis and Judgment Skills Work Well in a Team Environment
Job Description
Duties include: Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to insure that appropriate changes were made to resolve customers’ problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Qualifications/Requirements: Excellent Written and Verbal Communication Skills Strong Analysis and Judgment Skills Work Well in a Team Environment