Athenahealth India
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
**Responsibilities may include, but are not limited to:** Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace **Desired Qualifications:**5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus **Behaviors & Abilities Required:** Stellar customer relationship skills and high emotional intelligence Ability to successfully negotiate difficult conversations Ability to efficiently manage and prioritize work across multiple accounts Ability to take initiative with little to no direction Conflict resolution skills Very strong problem-solving ability and ownership, regardless of subject matterAbility to travel as needed, typically 20%or less Ability to work independently as well as part of an extended, cross-functional team ***About athenahealth******Our vision:*** *In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.****Our company culture:*** *Our talented**employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.****Our DEI commitment:*** *Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.****What we can do for you:****Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative**workspaces* — *some offices even welcome dogs.**We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,**full-time. With consistent communication and digital collaboration tools, athenahealth**enables**employees to find a balance that feels fulfilling and productive for each individual situation.**In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.**Learn more about our culture and benefits here: athenahealth.com/careers* #J-18808-Ljbffr
**Responsibilities may include, but are not limited to:** Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace **Desired Qualifications:**5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus **Behaviors & Abilities Required:** Stellar customer relationship skills and high emotional intelligence Ability to successfully negotiate difficult conversations Ability to efficiently manage and prioritize work across multiple accounts Ability to take initiative with little to no direction Conflict resolution skills Very strong problem-solving ability and ownership, regardless of subject matterAbility to travel as needed, typically 20%or less Ability to work independently as well as part of an extended, cross-functional team ***About athenahealth******Our vision:*** *In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.****Our company culture:*** *Our talented**employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.****Our DEI commitment:*** *Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.****What we can do for you:****Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative**workspaces* — *some offices even welcome dogs.**We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,**full-time. With consistent communication and digital collaboration tools, athenahealth**enables**employees to find a balance that feels fulfilling and productive for each individual situation.**In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.**Learn more about our culture and benefits here: athenahealth.com/careers* #J-18808-Ljbffr