Senior Operations Manager (Multi-Site Teams) - Amazon Job at Northwest Center in

divh2Senior Operations Manager (Multi-Site Teams)/h2pWere looking for a senior program and operations leader to elevate our program services to new heights. As the Senior Operations Manager, you will drive continuous improvement and strategic alignment across multiple programs, leading management teams of 60+ employees across various regions, while maintaining accountability for a $6M+ portfolio./ppThe Senior Manager is a results-driven, collaborative leader who achieves service excellence through coaching and empowering managers. This role ensures operations are executed consistently, with quality and speed, while meeting program objectives and service level targets. The Senior Manager also champions continuous improvement, develops cross-functional relationships, and implements strategic initiatives to enhance operational efficiency and financial impact across their portfolio. Success requires balancing rapid, high-quality execution with strategic oversight, and effectively communicating plans and goals across all levels of the organization. In alignment with our commitment to fostering a diverse, equitable, and inclusive workplace, we are dedicated to building teams with varied backgrounds, identities, and experiences. If you align with the majority of our qualifications and share Northwest Centers values and mission, we warmly invite you to apply./ppFull Salary Range: $135,408 - $150,000 per year/ppSchedule: Full Time, Monday Friday between program operating hours of 6:00am 6:00pm/ppWhat We Can Offer:/pulliCompetitive and affordable Medical (including hearing hardware coverage!), Dental, Vision, Disability, and Life Insurance/lili17 Accrued Paid Time Off Days Annually/liliAdditional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave/liliRetirement 401(K) with a company match/liliCompany-Provided Orca Pass Unlimited use/liliEmployment Assistance Program (EAP) via Spring Health/liliMental Wellness Program including six free therapy sessions per year/liliOpportunity for career development with our NWC Mentorship Match program/liliPhysical Wellness Reimbursement Program - $25/month/liliStudent Loan Contribution Program - $50/month/liliPet Insurance Discount Program/li/ulpPeople Leadership/pulliResponsible for leadership level development through individualized goal creation and training plans to ensure that employees achieve professional development goals./liliPartner with training leadership to identify developmental opportunities, drive continuous improvement, and strengthen supervisory and management teams./liliSupports and embraces an inclusive and diverse workforce. Working to promote equity and inclusion throughout the division./liliUnderstands and promotes Northwest Centers mission throughout the workplace, working as an ambassador of the OneNWC culture./liliCarry out supervisory responsibilities in accordance with NWC and client policies and procedures. Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and/liliFoster a spirit of teamwork and unity among team members that encourages retention and allows for disagreement over ideas, conflict and expeditious conflict resolution./li/ulpOperational Excellence/pulliProvide leadership and strategic direction for their entire portfolio of programs, ensuring effective execution and consistent high-quality service delivery./liliEnsure operational continuity across their geographic portfolio between their direct reports, holding employees accountable for excellence and providing the best customer experience. Guaranteeing consistent use of operating procedures, and company/client policies./liliBuilds valued relationships, enabling on-going and effective partnerships focused on achieving shared objectives for the customer and Northwest Center./liliIdentify potential challenges and opportunities within each program. Research root causes and impacts of issues and potential solutions for customers. Identify areas to reduce expenses./liliCommunicate with internal stakeholders to disseminate information and ensure team readiness for planned activities of the space./liliMonitor SLAs and KPIs, identifying and recommending ongoing process improvements to meet or exceed targets./liliApply workforce management techniques and real-time analysis to optimize staffing and resource efficiency and achieve service level goals/business objectives across multi-site operations./li/ulpStrategic Vision Planning/pulliPartner with Director and other Divisional Executive team members on long term growth initiatives for the programs, providing insight into operational effectiveness and impact to the programs./liliDesign project plans to advance companys information systems, implement said plans upon approval, assign project activities to personnel and monitor milestone and completion progress./liliDevelop and implement effective evaluation methods to assess program strengths and areas in need of address and improvement./liliBecome the solutions provider and subject matter expert of the programs, reviewing roadblocks and program challenges and working with leadership team on scalable solutions./li/ulpWho You Are/pulliBachelors degree required/lili5+ years leading multi-site programs and operations with direct supervision and development of people managers./liliAbility to clearly communicate high level strategy and details effectively across disciplines, locations, and organizations, including executive leadership./liliOrganization, planning, and business skills alongside strategic thinking ability./liliKeen understanding of how to deliver excellent results within a talented team, as well as being able to drive change across other organizations./liliAbility to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment./liliAbility to communicate effectively with both technical and non-technical individuals, across globally distributed teams./liliAdvanced computer skills in MS Office./liliBackground leading strategic planning and execution across a corporate organization, preferred./liliExperience in budget management and oversight of company PL and operational planning to meet financial targets, preferred./liliExperience in Capacity Planning, preferred./liliExercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations./liliRegularly seek new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change./liliPassion to foster an inclusive and diverse culture through initiatives, training education, communications, and implementing optimizations based on high-level goals./liliResponds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace./liliInterpersonal skills to effectively motivate others. Lead change and innovation./li/ulpWorking Conditions/pulliMust be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds. May need to carry supplies to other buildings./liliIt is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5-mile radius is required./liliAbility to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moments notice and occasional evening and weekend shifts./liliAbility to travel domestically./liliThis is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit./li/ulpNorthwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans status./p/div